Sr. Investigation Specialist, MFN Fulfillment

BAP team sits within the Seller Lifecycle Management (SLM) org which is a part of broader Selling Partner Identity Verification (SPIV) org. The team investigates seller accounts to understand the identity operating the account and we take necessary actions when we find that the identity is risky and can cause negative downstream customer and / or financial impact to Amazon. We are looking for Sr. Investigation Specialist who are technically competent self-motivated individuals with the objective to deliver sustainable results. Ideal applicants will have experience in BAP investigations. All candidates must be capable of succeeding in a fast-paced team environment with minimal supervision. The position relies on judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Individual problem-solving and analytical skills are used in day to day work.

Key job responsibilities

1. Demonstrate flexibility to work within different queues with increased complexity or specialization based on current business needs

2. Perform quality audits for BAP team and handle escalations

3. Provide support as and when required for overtime deep dives mentoring new batches escalations and cross training

4. Ensure compliance with procedures and SLAs while achieving quality and performance metrics (Meet or exceed all Goals). Work on the Core queues and willing to switch between different functions as per business requirement.

5. Work on projects that design / improve tools or processes by testing and / or develops recommendations for management

6. Communicate effectively both in verbal and written form on all investigative matters

7. Execute key team priorities and assists teammates with execution

8. Support new hires or focus group investigators in the team to help them meet require performance standards

• Bachelors degree in business data science public administration finance engineering human resources or related field or a CMA and experience communicating results to senior leadership
• Masters degree or PMP

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country / region youre applying in isnt listed please contact your Recruiting Partner.

Required Experience :

Senior IC

Key Skills

Food Safety,Suspicious Activity,Financial Crimes,Administrative Hearings,Ofac,SAR,Public Safety,Law Enforcement,Due Diligence,AML,Criminal History,escalate,Procedures,Subpoenas

Employment Type : Full-Time

Experience : years

Vacancy : 1