Investigation Specialist, Business Compliance

Description

The Business Compliance team is looking for motivated self-starters who can work in a fast paced, data-driven environment. The successful candidate will be a proactive problem solver, have an extremely high level of customer focus and a passion for decision making that helps enable & drive compliance in Seller teams.

As an Investigation Specialist in the Business Compliance team, you will be responsible for conducting regular quality audits & investigations on the processes deployed across business functions and ensure compliance to the same. You will need to proactively identify process risks. This role is critical to Amazon's culture & code of business conduct principles and is a great opportunity to be part of the team solving ambiguous, challenging problems.

The ideal candidate will have ability to deliver results under time constraints, execute repeatable processes and identify opportunity to automate them, and have good communication skills. Operating in a rapidly changing environment will require the candidate to be comfortable dealing with ambiguous, new and challenging situations. The role does not require any travel.

Role And Responsibilities

• Conduct regular seller audits across business functions (voice / calling operations & documentation are a large part of this) to identify malpractice around launch / post launch of sellers, selections and other business inputs by internal employees or 3rd party partners.
• Dive deep on regular basis to uncover new risks, re-prioritize existing risks, and assist with investigation and root cause resolution.
• Leverage appropriate tools and applications to dive deep into data and present detailed reports.
• Meet assigned productivity and quality targets.
• Provide ideas for process improvements to enhance process efficiency, quality and seller / customer experience.
• Educate internal and external stakeholders to ensure compliance on our projects and processes.
• Collaborate with internal teams / stakeholders to develop product / process solutions for business.

Basic Qualifications

Preferred Qualifications

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Company - ASSPL - Karnataka - B56

Job ID : A3044271

Skills Required

Microsoft Office, Excel, Problem Solving, Root Cause Analysis