Accounts Receivable & Collections
- Follow up on overdue invoices and send payment reminders.
- Record customer commitments and maintain accurate payment records in ERP systems.
- Escalate unresolved or complex AR issues to the onshore finance team.
Customer Support (Zendesk or Similar)
Manage AR-related customer tickets — including invoice requests, payment confirmations, and disputes.Categorize, prioritize, and escalate tickets as needed.Respond to client queries in a timely and professional manner.Administrative & System Tasks
Update and edit PDF invoices.Maintain and update Excel trackers and AR logs in Dynamics 365 .Assist with invoice processing, documentation, and reconciliations.