Associate Snag Resolution

Role Purpose :

The Snag Resolution is responsible for providing essential support to the Customer Program team within the Delivery department, specifically focusing on the identification, documentation, and tracking of

"snags" or defects encountered during data center delivery, commissioning, and initial customer handover phases. This role involves meticulous record-keeping, facilitating communication between

technical teams and the customer program, and ensuring timely follow-up to support the efficient resolution of identified issues, ultimately enhancing customer satisfaction.

Key Responsibilities :

Snag Identification & Documentation :

Field Support : Assist the Senior Manager - Customer Program and technical teams during site walk- throughs, inspections, and commissioning activities to identify operational and construction-related

deficiencies or "snags."

Detailed Logging : Meticulously document all identified snags, including location, description, severity, photographic evidence, and initial assessment, in the designated tracking system.

Categorization : Categorize snags accurately based on predefined classifications (e.g., electrical, mechanical, civil, IT, cosmetic) to facilitate proper routing. Tracking & Communication :

Progress Monitoring : Continuously monitor the status of open snags, following up with relevant internal technical teams (e.g., Engineering, Operations, Project Management, IT / Network) to obtain updates on resolution progress.

Stakeholder Updates : Facilitate regular communication by compiling progress reports on snag resolution for the Senior Manager - Customer Program and other internal stakeholders.

Information Flow : Ensure accurate and timely information flow regarding snag status between customer-facing teams and technical resolution teams.

Coordination & Closure Support :

Resolution Facilitation : Assist in coordinating schedules for re-inspection or re-testing once snags are reported as resolved by technical teams.

Verification Support : Support the verification process to ensure snags are truly resolved to the required standards before final closure.

Closure Documentation : Ensure all necessary documentation for snag closure, including signoffs and verification reports, is complete and correctly filed.