Assistant Front Office Manager

We like to lead from the front. So, we re looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You'll champion our one team approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions

A little taste of your day-to-day :

Every day is different at IHG, but you'll mostly be :

Leading the way - managing guest experiences, team performance and hotel operations

Prioritizing workload and ensuring your team deliver authentic, memorable experiences

Developing your team s skills to drive results that positively impact on hotel performance

Having authentic conversations with guests to resolve issues, queries or concerns

Being first point of contact for any critical emergency situations

What We need from you :

Minimum Diploma or equivalent, some college preferred

2 years front desk / guest service leader experience

Must be fluent in spoken and written English

Other languages may be preferred

Basic mathematics skills

Excellent communication, problem solving, reasoning and motivational skills

Long periods of standing in the front desk areas and occasional lifting of heavy items

Working knowledge of hotel property management systems like Opera beneficial

Willingness to work evenings and weekends

Skills Required

Basic, Training, Front Desk, Guest Service, Hotel Operations