Customer Support SpecialistNemetschek Group • nagpur, maharashtra, in
No longer accepting applications
Customer Support Specialist
Nemetschek Group • nagpur, maharashtra, in
2 days ago
Job descriptionTroubleshoot and resolve basic to intermediate issues related to ALLPLAN functionality, Guide users through diagnostic procedures and provide clear, step-by-step solutions. Document support cases in CRM systems (e.g., Salesforce, HubSpot) to maintain a Collaborate with Level 2 / 3 support and product teams for issue escalation and Participate in onboarding sessions and product walkthroughs for new users. Stay updated with the latest ALLPLAN features, updates, and industry best practices Helping with the installation, configuration, and updating of our software products is a Bachelor’s degree in Civil Engineering, or related field. 3-5 years of experience in technical support or a similar customer-facing role. Knowledge of Building Information Modelling (BIM) and its workflows, future demands Hands on experience using 2D and / or 3D CAD drafting applications such as ALLPLAN, Basic scripting knowledge (e.g. Python, Rhino, Grasshopper, Dynamo) is a plus. Initial experience in IT support or CAD construction software such as Bluebeam, Strong communication skills, customer orientation, and solution-driven work approach Experience with support tools like JIRA, Zendesk, or Freshdesk. Familiarity with remote support tools and screen-sharing platforms. Have an open and communicative personality, enjoy working with customers, and are a Problem solving skills and the ability to make the complicated look and feel simple. Customer orientation and solution-driven work approach Ability to manage multiple tasks in a fast-paced environment Detail-oriented with a focus on delivering high-quality support Excellent verbal and written communication skills in English
YOUR ROLE : A chance to make the difference.
- Provide Level 1 technical support for ALLPLAN product portfolio via phone, E-Mail, and
ticketing systems.
installation, and configuration.
comprehensive knowledge base.
resolution.
plus
WHO ARE WE LOOKING FOR :
/ standards are important.
Autodesk Revit, and / or SDS2, Tekla.
BIMPLUS, Autodesk Construction Cloud, ProjectWise applications is an advantage
GOOD TO HAVE
team player.
Create a job alert for this search
Customer Support Specialist • nagpur, maharashtra, in
Related jobs
Customer Support Specialist
Scry AI • nagpur, maharashtra, in
Years in Customer Support, Helpdesk, or Client Success.Scry AI is a research-led enterprise AI company that builds intelligent platforms to drive efficiency, insight, and compliance.Our platforms C...Show more
Last updated: 30+ days ago • Promoted
Customer Support Specialist
Nemetschek Group • Republic Of India, IN
YOUR ROLE : A chance to make the difference.Provide Level 1 technical support for ALLPLAN product portfolio via phone, E-Mail, and.
Troubleshoot and resolve basic to intermediate issues related to AL...Show more
Last updated: 2 days ago • Promoted
Customer Support Specialist
Anchor Operating System • Jaipur, Republic Of India, IN
Anchor Operating Systems is seeking a Senior Customer Support Specialist with a minimum of 2 years of experience to provide exceptional assistance and support to our top European clients.This role ...Show more
Last updated: 30+ days ago • Promoted
Customer Support Specialist
LawSikho • India, India
URGENT HIRING : Customer Support Team.Immediate Openings! Work From Home!.We are looking for motivated candidates, especially from Tier 2 / 3 / 4 / 5 Cities, to join our remote Customer Support team.Days ...Show more
Last updated: 30+ days ago • Promoted
Senior Customer Support Engineer
StitchFin • Nagpur, IN
StitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions.We’re building next-generation healthcare automation powered by AI.Our platform helps h...Show more
Last updated: 12 days ago • Promoted
Customer Support Specialist (Unpaid)
SM Record • Pune, Republic Of India, IN
SM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide.
Built on the principles of Technology and Trust, we are dedicated to max...Show more
Last updated: 30+ days ago • Promoted
Customer Site Support Specialist
AVI-SPL • Pune, Republic Of India, IN
The AVI-SPL Onsite Maintenance Engineer will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer ...Show more
Last updated: 22 days ago • Promoted
Customer Support Specialist
Heliverse Technologies • Nagpur, IN
We’re looking for a smart, organized, and proactive individual to join our team as a Customer Support & Operations Coordinator.
If you enjoy solving problems, communicating clearly, and keeping thin...Show more
Last updated: 1 day ago • Promoted
Customer Support Specialist (unpaid)
SM Record • nagpur, maharashtra, in
SM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide.
Built on the principles of Technology and Trust, we are dedicated to max...Show more
Last updated: 30+ days ago • Promoted
US Mortgage- Customer support
Altisource • Nagpur, IN
Willing to work in night shifts.Review and update construction documents in the system to ensure completeness and accuracy.
Maintain and update construction budget details while placing inspection o...Show more
Last updated: 2 days ago • Promoted
Customer Support Specialist
WorkGeek Services • New Delhi, Republic Of India, IN
Respond promptly to customer inquiries via phone, email, chat, or social media.Assist customers with product details, order placements, returns, and refunds.
Troubleshoot and resolve product or serv...Show more
Last updated: 12 days ago • Promoted
Customer Support Workflow Specialist
Turing • Republic Of India, IN
In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of.AI-generated outputs, and ensuring compliance, trust, and customer experience standards.SLA track...Show more
Last updated: 3 days ago • Promoted
Contact Center support Engineer
Numeric Technologies • Nagpur, IN
Design, configure, and maintain enterprise voice and telephony systems (e.Genesys, Vonage, Amazon Connect, Nice inContact).
Experience & Strong functional knowledge on Salesforce Service Cloud, CTI ...Show more
Last updated: 12 days ago • Promoted
Technical Customer Support Agent
Jet Stream Ent. • nagpur, maharashtra, in
Join Our Team as a Senior Technical Customer Support Agent!.We are looking for a highly experienced, customer-focused professional who can troubleshoot TV / streaming issues and build strong rapport ...Show more
Last updated: 1 day ago • Promoted
SaaS Customer Support
PlusVibe • Nagpur, IN
AI campaign assistance, and more.This is a full-time remote role for a Technical Customer Support at Plusvibe.This person will be responsible for providing technical support to users, ensuring cust...Show more
Last updated: 10 days ago • Promoted
Customer Support Specialist
Tech Mahindra • Pune, Republic Of India, IN
The ideal candidate should involve talking responding to customer inquiries, resolving issues, and providing information via live chat and other text- based channels.
Communicate with customers via ...Show more
Last updated: 30+ days ago • Promoted
Customer Support
NDA • Nagpur, IN
We are currently looking for Customer Support Specialist to join our team, eager to join a growing international project.
At least a Bachelor's degree in any discipline.Excellent communication skill...Show more
Last updated: 5 days ago • Promoted
Customer Support Specialist
NetRTech Solutions LLP • Republic Of India, IN
NetRTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training.
Our expertise in these areas allows us to ...Show more
Last updated: 12 days ago • Promoted