Customer Support Specialist

Key Responsibilities :

• Respond promptly to customer inquiries via phone, email, chat, or social media.
• Assist customers with product details, order placements, returns, and refunds.
• Troubleshoot and resolve product or service issues.
• Document customer interactions and transactions accurately.
• Escalate complex issues to higher-level support or management.
• Maintain up-to-date knowledge of company products, services, and policies.
• Provide feedback to the company based on customer interactions to improve service quality.
• Follow up on customer requests to ensure satisfaction and retention.
• Adhere to company guidelines and standards for communication and professionalism.

Skills and Qualifications :