High-Value Client Engagement Manager
Sant Ram'sChandigarh, Republic Of India, IN30+ days ago
Job descriptionManage and build strong, lasting relationships with new and existing clients. Act as the primary contact for high-net-worth individuals, ensuring excellent service at every touchpoint. Provide personalized consultations to help clients choose jewelry pieces that meet their preferences and occasions. Understand and convey product knowledge, including the history, craftsmanship, and materials of our fine jewelry. Collaborate with the sales and design teams to offer custom jewelry solutions to clients. Handle and resolve client inquiries, concerns, or feedback in a timely and professional manner. Maintain detailed client records to track preferences, special dates, and purchase history. Host private viewings and exclusive events for VIP clients. Stay informed of market trends and client preferences to anticipate needs and offer relevant recommendations. Assist in achieving sales targets by fostering client loyalty and retention. Bachelor’s degree in Business, Marketing, or a related field. Proven experience in Retail Sales or in a client-facing role within luxury retail, hospitality, or similar industries. Excellent communication and interpersonal skills with a client-first attitude. A keen understanding of fine jewelry or luxury goods is preferred. Ability to manage multiple clients and provide a high level of attention to detail. Strong organizational skills and ability to maintain client records. Discretion and professionalism when handling high-net-worth clients. Proficiency in CRM software is a plus.
CTC - 6,00,000-15,00,000 per annum (negotiable)
What We Offer :
- Competitive salary plus performance-based incentives.
- Education in fine jewellery, diamonds and gems from GIA
- A luxurious work environment with access to stunning jewelry collections.
- Opportunities to work with a prestigious clientele.
- Professional growth and advancement opportunities within the company.
- Access to exclusive industry events.
Sant Ram's is a luxury fine jewelry brand renowned for its exceptional craftsmanship and bespoke service. Our commitment to creating timeless pieces and delivering a premium customer experience sets us apart in the industry. We are seeking passionate individuals to join our team and help build lasting relationships with our esteemed clientele.
Responsibilities :
Requirements :
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Engagement Manager • Chandigarh, Republic Of India, IN
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