Client Relationship Manager (Account Manager)
ConfidentialChandigarh30+ days ago
Job descriptionCustomer Inquiries : Handle client interactions via phone, email, chat, and Jira Service Desk. Sandbox Testing : Perform User Acceptance Testing (UAT) to validate product features and functionality. Documentation : Create and maintain Standard Operating Procedures (SOPs) and internal content on Confluence. Product Knowledge : Stay current on product features and updates to provide accurate, informed support. Account Monitoring : Track and oversee new subscriber accounts to ensure smooth onboarding and compliance. Reports & Dashboards : Build and manage custom reports and dashboards to identify trends, insights, and KPIs. Product Enhancements : Gather customer feedback, document enhancement requests, and raise tickets to the development team. Demos & Training : Deliver product demonstrations and training sessions to clients. Meetings : Conduct performance review meetings with customers to provide updates and gather feedback. Cross-functional Collaboration : Partner with sales, development, and other internal teams to address client needs and deliver value.
Requirements :
Education & Experience :
- Bachelor's degree in any discipline
- Minimum 3 years of experience in FinTech or enterprise payments domai n
- Strong analytical and problem-solving capabilities
- Proven customer focus with the ability to build and maintain strong client relationships
- Proficient in tools like Jira Service Desk, MS Office, Google Workspace, and CRM platforms
- Excellent verbal and written communication skills
- Effective time management with the ability to prioritize and manage a high volume of inquiries
- Ability to work under pressure, resolve problems independently, and make effective decisions
- Demonstrates dependability, integrity, professionalism, and determination
Skills & Competencies :
Skills Required
Ms Office, Crm, Dependability, Integrity
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Relationship Manager • Chandigarh
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