Senior Operations Associate in Delhi

Key Responsibilities

• Client onboarding & experience : Drive end-to-end client onboarding by conducting product demos, overseeing account setup, and ensuring a smooth, high-quality experience.
• Client relationship management : Act as the primary point of contact for clients, addressing queries, resolving issues, offering strategic guidance, and escalating critical matters when required.
• Cross-functional collaboration : Partner with internal teams to facilitate new feature rollouts, capture and share client feedback, and support pilot projects and strategic initiatives.
• CRM & account oversight : Manage CRM operations to maintain accurate data, generate meaningful reports, and monitor client subscriptions, renewals, and usage trends.
• Retention & growth strategy : Design and implement client success initiatives, including periodic check-ins, business reviews, and identifying opportunities for upselling and account expansion.

About Company : MiM-Essay is one of the world's leading education consulting groups, specializing in helping students gain admission to the best business schools globally. We have experienced exponential growth over the last few years and are valued at over 35 million USD (300+ crores). Additionally, we have a sister company, MentR-Me, which is a free-to-use, one-stop study abroad platform offering students free assistance to achieve admission to their dream schools. We have successfully assisted over 7000 students in gaining admission to top business and engineering schools such as MIT, Cornell, LBS, NUS, HEC Paris, UC Berkeley, and more.

Skills Required

Upselling, Client Relationship Management