Finance & Collections Manager

Role Summary

We are seeking a detail-oriented and proactive Finance & Collections Manager to drive credit control, manage in-house collections, and coordinate between our financing partners and internal teams. The ideal candidate will take ownership of sensitive, judgment-driven tasks that require a mix of operational rigor and strategic oversight.

Key Responsibilities

• Oversee the complete collections lifecycle—manage escalations, exceptions, and disputes from customer acquisition through recovery.
• Evaluate and recommend credit / loan cases for financing partners (Fin1, Fin2, Fin3, Fin4) based on documentation and internal policies.
• Resolve complex customer issues, working closely with sales, field, and support teams to ensure customer satisfaction and compliance.
• Maintain and audit SOPs for all finance operations; monitor the effectiveness of automated and outsourced processes.
• Ensure all in-house documentation, KYC, and compliance requirements are up to date and audit-ready.
• Liaise with third-party vendors / agencies for physical verification, collections, and logistics as needed.
• Prepare accurate MIS reports for management and financing partners.
• Identify process gaps and recommend solutions for operational efficiency and risk mitigation.

Requirements

Preferred

What We Offer

Skills Required

Salesforce, Tally, Finance Operations, Loan Processing, credit assessment, collections management, Kyc, Zoho