Lead, Relationship Mgmt

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Summary

Achieving the business budget for the SME, Business Working Capital department.

Managing the portfolio of the BWC with almost quality.

Achieving revenue budget as per goal sheet set by the bank

Key Responsibilities

Strategy

Achieve MOM Business targets as per Performance scorecard.

Customer Experience, Portfolio & Risk Management (50%)

Business

Achieve the MoM Business targets (NTB, NSR, FX, Trade & Renewals for ETB clients) as per the Performance scorecard.

Ensure that all new client on boarding is done in adherence to the parameters which are released by the products Team.

Optimise Cross-sell.

Balanced performance across products

Attending to CEMs leads

Processes

Deferral & Credit mate Covenants

Pending and overdue Documents,

Insurance property & Stock

Stock Audit >

INR 50 Mio.

Stock & Book Debt statement >

50 mio

Astar- AR3,AR4,AR5

NPA reporting

Excess & Past due Managements,

OPAC churn & utilization

People & Talent

Achieve MOM Business targets as per Performance scorecard

Risk Management

Follow all policies and procedures that are laid down by the Bank / Business and ensure that there are no operating losses / Frauds.

Ensure accurate and timely processing of customer instructions

Complete all customer service keeping in mind the ML and KYC norms

Governance

Improvement in Straight to bank penetration

Improvement in client retention.

Completion of all RFI Alerts and DRR alerts as per timeline set.

Certifications completed as per AMFI and IRDA.

No overdue E- learnings.

No non-compliance on FCRMP, ABC, AML & CDD standards.

No complaints from customers due to lapse from the Bank's side

NIL instances for Fraud Risk Management (FRM).

Complaints / sales errors / cancellations completed within the benchmark as required.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

CI, CRC, Policy, Product, Branches etc

Other Responsibilities

Embed Here for good and group's brand and values in India - Business banking team

Perform other responsibilities assigned under group, country, Business or functional policies and procedures.

Multiple functions (double hats)

Qualifications

Graduate and PG with MBA or CA

Will consider candidate with good experience in banking / NBFC's

Skills and Experience

Computer proficiency

Credit Analysis

Stakeholder Management

Knowledge of SME Lending Products

People Management

Client Management & Service

Productivity Tracking and Performance Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we : Do the right thing

and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle,

continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together,

we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,

we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance,

with flexible and voluntary benefits available in some locations.

Time-off

including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working

options based around home and office locations, with flexible working patterns.

Proactive wellbeing support

through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture

to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation,

one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.