Relationship Manager

Job description

Responsibilities :

List the responsibilities, these should be the roles KPIs that we would measure

on

Coach Relationship Management : Measure the satisfaction level of

coaches through surveys, aiming for a target score of 90% or higher.

The Net Promoter Score (NPS) measures client loyalty and satisfaction

by asking how likely they are to recommend our services to others.

Targeting an NPS score of 90% or above indicates a strong commitment

to delivering exceptional client experiences and fostering long-term

relationships.

Performance Improvement Planning :

Implementation Rate of PIPs : Track the percentage of Performance

Improvement Plans initiated for low-performing coaches, aiming for

100% implementation for identified cases.

Improvement in Coach Performance : Measure the percentage increase

in performance metrics for coaches who have undergone PIPs, targeting

a minimum improvement of 20% within a specified timeframe.

Reporting and Communication :