Customer Success Executive

Hiring Now : Partner Success Specialist / Customer Success Manager Location : Bangalore (Prestige Tech Park, Kadubeesanhalli)

Work Mode : Hybrid – 3 Days From Office

Shift : Night shift (6 : 30 PM to 3 : 30 AM IST) supporting US business hours

Perks : Both way cab service | Dinner Provided

Are you passionate about supporting educators and driving customer success? Join our dynamic team as a Partner Success Specialist, where you will be the key point of contact for educators using multiple products and services across the US. Help shape their experience by providing proactive implementation support, resolving challenges, and enabling success at scale.

What You'll Do :

Deliver proactive and responsive support to educator partners using our products and services

Manage multiple small implementations with efficiency and care

Utilize account support plans and data insights to improve implementation health

Guide educators in leveraging student data to maximize learning outcomes

Build strong relationships fostering renewals and identifying growth opportunities

Collaborate with internal teams to ensure best-in-class service delivery

Support pilot programs and implement strategic initiatives

What We’re Looking For :

Associate’s degree or equivalent experience; Bachelor’s preferred (Education, Marketing, Business)

1+ year in customer service, sales, teaching, or related fields

Proficient in Outlook, Salesforce.com, Microsoft Office (Excel, Word, PowerPoint)

Excellent communication, problem-solving, and organizational skills

Ability to work independently and collaboratively in a fast-paced environment

Experience in K-12 education, customer success, or virtual customer support is a plus

Why Join Us :

Impact educators and learners on a large scale with innovative educational solutions

Supportive work culture with a commitment to Diversity, Equity, and Inclusion

Competitive compensation with night shift allowance and transportation benefits

Ready to make a difference? Apply now to be a part of a team dedicated to educational success and partner excellence!