PM - Digital Onboarding

This job is with Capco, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Title :

PM – Digital Onboarding

About Us

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the   British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery.

WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

MAKE AN IMPACT

Project Manager – Digital Onboarding

Location : Pune / Hyderabad / Bengaluru / Mumbai / Chennai / Gurgaon

Years of Exp : 8+ Years (min 6+ years as Project Manager)

Notice Period : Immediate

Mandate Skills : PM Skills + Wealth Management + Digital Onboarding Experience (see JD below)

Key Responsibilities :

Lead and manage projects focused on digital onboarding journeys and wealth servicing through mobile applications.

Strong understanding of mobile app journey design, particularly within onboarding and servicing for Wealth Management products.

Oversee the design, implementation, and optimization of end-to-end mobile app experiences for customer onboarding and servicing.

Collaborate with UX / UI designers, developers, and business stakeholders to deliver seamless digital experiences.

Drive digital transformation initiatives, enhancing customer experience and operational efficiency.

Maintain strong stakeholder engagement, influencing senior leaders and cross-regional teams.

Apply Agile delivery methodologies (Scrum, Kanban) and tools (Jira, Confluence) to manage project execution.

Implement robust project governance, including RAID logs, RACI matrices, and escalation processes.

Identify risks and issues proactively and provide effective mitigation strategies.

Ensure effective communication and collaboration across cross-functional, cross-regional teams.

Qualifications & Skills :

8+ years of Project Management experience within Banking and Financial Services

Proven experience managing digital onboarding and wealth servicing projects, especially in mobile applications.

Strong understanding of customer journey design for onboarding and servicing workflows.

Experience in digital transformation initiatives within financial services.

Excellent stakeholder management, leadership, and communication skills.

Familiarity with Agile frameworks, Jira, Confluence, and project governance best practices.

Strong analytical, problem-solving, and risk management abilities.

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