Front Office Executive

Role Description :

Responsible for coordinating all work requests coming in through e-mail, phone or any other form of communication regarding the services provided to the client by Sodexo

Key Responsibilities :

• Collaborate with other members of the Sodexo on-site team, to dispatch as well as collect the work orders established after receiving a request through mail / phone / paper.
• Meet and greet the guest / client and direct them to their desired location within the premises
• Collect all closed work orders to close the calls - Restocking the toiletries in the restrooms
• Monitoring the housekeeping staff activity
• Coordination for guest entry with appropriate gate pass
• Preparing menu plan for the Sodexo blue collar staff which is served in the pantry within the supervision of Facility Manager
• Produce reports based on the data collected, through produced work orders, for Sodexo and the Client - Receive and answer all incoming calls / mails / papers reporting complaints or work requests and resolve them within the turnaround time
• Log in the call through the software, which in term generates work orders
• Set up reports with all collected data coming from the work orders for the Client as well as for Sodexo for controlling, transparency and information purposes
• Maintain the helpdesk work area and equipment in a clean and orderly condition following all prescribed regulations
• Maintain the confidentiality and security of all data and information relating to the facility
• Maintain professional appearance at all times

Qualification :

Please share your updated cv on : [HIDDEN TEXT]

Skills Required

Customer Service, Ms Excel, Time Management, Ms Word, Communication