Training and Quality Analyst

We are looking for an enthusiastic Training and Quality Analyst who has a prior experience with ensuring quality measures and giving training accordingly.

Responsibilities

• Audit Calls of the employees & ensure they are following quality guidelines while making calls
• Provide correct information, report error trends & propose action plan to mitigate errors.
• Organize quality calibration sessions with all employees.
• Identifying Training Needs (TNI) & conducting Refreshers, PKTs to improve the process knowledge gaps.
• Ensure Quality Feedback is shared with every employee.
• Ensure Campaign Quality metrics are shared with Operations & other stake holders at regular intervals so that every stake holder is aware about Product & Process errors.

Requirements

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Skills Required

Excel