Training and Quality Manager

The Training, Development and Quality Manager will be responsible for the development of all levels of the Classic Lodges Team.

To create an energetic and exciting learning environment across all hotels whilst ensuring we work towards improving knowledge; skills and behaviours that are needed to drive business results.

To lead, develop and coach all levels of Colleagues to realise both personal and organisational goals.

A Little Bit About What You Will Be Doing

• Support succession planning with the required training.
• To maintain an efficient and systematic administration of all training related matters ensuring records are up-dated and current.
• To ensure all training with the Group is executed to a high standard reflective of our luxury environment.
• Participate and assist in other projects as required.
• Complete an annual learning and development needs analysis to ensure that the training needs of the business are identified.
• Produce an annual training plan for the hotel to ensure that identified learning and development needs are met in a structured and systematic manner.
• Identify latest thinking & industry wide best practice in training processes & delivery to ensure excellence in all training, education & talent development.
• Complete post training evaluation on training delivered in the business to ensure that training is effective and meets the training objectives.
• Regularly meet, coach, support and motivate departmental trainers to ensure they are supported in meeting the on-the-job training requirements of their departments.
• Facilitate and ensure all new colleagues complete all orientation programmes satisfactorily
• Ensure all legislative training is up to date
• Carry out effective training on a range of subjects
• Monitor Voice of the customer reviews and support appropriate follow-up actions through collaboration with the Hotel Managers and senior team.
• To support the Hotel Operations with on the job training
• Coordinate, conduct, or facilitate in-house Audits to ensure standards are met.
• Communicate information about training events in a timely and engaging manner to ensure the hotel is kept up to date about training and development activities.
• To issue monthly hotel Learning Calendar.
• To review and recommend external training courses / material to meet identified hotel training needs.

Qualifications

What we offer

Competitive salary

28 days annual leave increasing in service

Discounted hotels stay

Long service and annual award programme

Skills Required

Training Development, Powerpoint, Publisher, Ms Word, Excel, Human Resources Management