Senior Process Specialist

Ghrs Training is looking for a Senior Process Specialist to join our customer operations team. If you have experience in customer handling and are ready to take on a role with increased responsibility, we encourage you to apply!

Key Responsibilities :

• Handle complex customer inquiries and issues, providing advanced support and resolution.
• Act as an escalation point for junior team members, guiding them through challenging customer interactions and process complexities.
• Analyze customer feedback and operational data to identify trends and suggest process improvements.
• Ensure adherence to quality standards and operational procedures in all customer interactions.
• Contribute to training and mentoring new team members on best practices in customer handling.
• Maintain a high level of customer satisfaction through proactive and effective communication.

About You :

Skills Required

Customer Handling, Communication Skills, Interpersonal Skills