Talent.com
Retail Chat Process
Retail Chat ProcessConfidential • Bengaluru / Bangalore
Retail Chat Process

Retail Chat Process

Confidential • Bengaluru / Bangalore
23 days ago
Job description

Description

The Retail Chat Process position is an entry-level role focused on providing exceptional support to customers via chat. The ideal candidate will assist customers with inquiries, guide them through the purchasing process, and ensure a positive shopping experience.

Responsibilities

  • Engage with customers through chat support, answering queries related to products and services.
  • Provide exceptional customer service and support to enhance customer satisfaction.
  • Assist customers in placing orders and navigating the website effectively.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Maintain accurate records of customer interactions and transactions.

Skills and Qualifications

  • Excellent verbal and written communication skills in English.
  • Strong problem-solving skills and ability to think critically.
  • Basic knowledge of retail products and services.
  • Familiarity with chat support tools and customer relationship management (CRM) software is a plus.
  • Ability to work in a fast-paced environment and manage multiple chats simultaneously.
  • High level of patience and empathy when dealing with customers.
  • Feel free to contact or whatsapp me on - 9811978143 (Tripti)

    Share me your CV - [HIDDEN TEXT]

    Education

    Master of Planning (M.Plan), Bachelor of Health Science, Master of Law (M.L / L.L.M), Bachelor Of Pharmacy (B.Pharm), Doctor of Public Health (DrPH), Master of Public Administration (MPA), Bachelor of Interdisciplinary Studies, Doctor of Dental Surgery / Medicine (DDS / DMD), Bachelor of Dental Surgery (B.D.S), Doctor of Nursing Practice (DNP), Master OF Business Administration (M.B.A), Doctor of Jurisprudence, Doctor of Psychology (Psy. D. / D. Psych.), Doctor of Veterinary Medicine (DVM), Master of Divinity, Master of Social Work (M.S.W), Bachelor in General Studies (BGS), Doctor of Business Administration (DBA), Master of Education (M.Ed), Masters in Communications Disorders (MCD), Master of Tax Accounting, Master of Public Health (MPH), Master of Library & Information Science (MLIS), Master of Accounting, Doctor of Pharmacy (PharmD), Masters in Arts (M.A), Master of Technical & Professional Communication, Master of Commerce (M.Com), Bachelor of Business Administration (B.B.A), Bachelor of Social Work (B.S.W), Master of Health Science (MHSc), Doctor of Education, Doctor of Physical Therapy, Master of Library Science, Bachelor of Applied Science (BAS), Master of Liberal Arts (MLA / ALM), Bachelor of Music Education (B.M.E.), Doctor of Science (DSc / ScD), Master of Pharmacy (M.Pharm), Bachelor of Architecture (B.Arch), Masters in Technology (M.Tech / M.E), Bachelor of Science (B.Sc), Bachelor Of Computer Application (B.C.A), Doctor of Audiology (AuD), Doctor of Ministry, Doctor of Musical Arts (DMA), Master of Real Estate Development, Master of Natural Resources (MNR), Bachelor Of Technology (B.Tech / B.E), Doctor of Optometry, Bachelor of Homeopathic Medicine and Surgery (BHMS), Doctor of Chiropractic (DC), Bachelor of Arts (B.A), Master of Music (MM / MMus), Master of Professional Accountancy (MPA), Bachelor of Music, Masters of Architecture (M.Arch), Master in Landscape Architecture, Bachelors of Law (B.L / L.L.B), Bachelor of Liberal Arts (BLA / ALB), Bachelor of Commerce (B.Com), Master of Fine Arts (MFA), Master of Health Administration (MHA), Bachelor of Education (B.Ed), Bachelor in Hotel Management (B.H.M), Doctor of Medicine (M.D / M.S), Master in Computer Application (M.C.A)

    Skills Required

    Multitasking, Problem Solving, Customer Service, Data Entry, Product Knowledge, Sales Techniques, Time Management, Attention To Detail, Communication Skills

    Create a job alert for this search

    Chat • Bengaluru / Bangalore

    Related jobs
    Mega WalkIn_Chat Process

    Mega WalkIn_Chat Process

    IGT Solutions • Bengaluru, Karnataka, India
    We are hiring for Chat Process and looking for immediate Joiners Interested candidates can directly be walk-in to our office. Understands the various computer screens and how to utilize them effecti...Show more
    Last updated: 13 days ago • Promoted
    Chatbot / Conversational AI Engineer

    Chatbot / Conversational AI Engineer

    Dexian • Greater Bengaluru Area, India
    Minimum 8+ years of hands-on experience designing, building, deploying, testing, maintaining, monitoring, and owning scalable, resilient, and distributed data pipelines. High proficiency in Python, ...Show more
    Last updated: 1 day ago • Promoted
    Chat Process

    Chat Process

    Confidential • Bengaluru / Bangalore
    Company Name : Kenn IT Business Solutions .Job Title : Associate (Australian Process).Associates – Australian Process.Minimum 30–50 words per minute. Communication Test : 15 minutes.Education : Minimum...Show more
    Last updated: 20 days ago • Promoted
    Application Support Engineer (Chat / Email) - Trading Analytics Platform

    Application Support Engineer (Chat / Email) - Trading Analytics Platform

    Smirmatec Private Limited • Bangalore, IN
    Remote (India) | 🕒 5 : 30 PM – 3 : 30 AM IST (US Market Hours).Monday–Saturday | 💼 Full-Time | 🎯 Probation : 3 Months. Incomplete applications (missing form or recording) will not be considered.SaaS o...Show more
    Last updated: 15 days ago • Promoted
    Tier 3 CC Customer Engineer

    Tier 3 CC Customer Engineer

    Insight Global • Greater Bengaluru Area, India
    Title : Tier 3 Customer Engineer.Own complex operations and escalations across the Contact Center Enterprise stack for Dedicated Instance environments. Drive stability, scalability, and resilience fo...Show more
    Last updated: 1 day ago • Promoted
    SAP ABAP Consultant India (m / f / d) - hybrid - flexible working times

    SAP ABAP Consultant India (m / f / d) - hybrid - flexible working times

    parasus • Greater Bengaluru Area, India
    Spending time doing something that fulfils you - we're not looking for employees, we're looking for companions.We are a young, open-minded, and focused team with the aim of using IT profitably for ...Show more
    Last updated: 1 day ago • Promoted
    Associate - Chat Support

    Associate - Chat Support

    Confidential • Bengaluru / Bangalore, India
    This role is responsible to handle first line contact across a range of queries and service areas via written communication channels, leveraging skills, knowledge and tools.Handling queries efficie...Show more
    Last updated: 30+ days ago • Promoted
    Presales Associate

    Presales Associate

    Livspace • Bengaluru, Karnataka, India
    Communication skills should be good.Make outgoing calls to potential customers to schedule high quality leads for sales.Identify customers needs, clarify information, research every issue, and prov...Show more
    Last updated: 30+ days ago • Promoted
    Hiring For Non voice process / Chat process

    Hiring For Non voice process / Chat process

    Confidential • Bengaluru / Bangalore
    We are looking for enthusiastic individuals to join our Non-Voice / Chat Process team in India.The ideal candidates will be responsible for handling customer inquiries via chat, ensuring a seamless e...Show more
    Last updated: 30+ days ago • Promoted
    Chat and Voice Bot QA Specialist

    Chat and Voice Bot QA Specialist

    Yubi • Bangalore Urban, Karnataka, India
    We are looking for a detail-oriented and analytical Chat and Voice Bot QA Specialist to join our Conversational AI team.In this role, you'll be responsible for evaluating the performance and qualit...Show more
    Last updated: 30+ days ago • Promoted
    voice process associate

    voice process associate

    work4finance • Bangalore, IN
    NOTE : our salary range is between 14000 to 22000.This is a full-time remote role for a Voice Process Associate.Responsibilities include handling customer inquiries via phone, providing excellent cu...Show more
    Last updated: 12 days ago • Promoted
    Lead Chat Support

    Lead Chat Support

    Confidential • Bengaluru / Bangalore, India
    Ensuring I understand our Core Purpose and the role I play in delivering this.Role modelling the Tesco values and leading by example in what I do and how I behave. Crafting a culture of continuous i...Show more
    Last updated: 30+ days ago • Promoted
    Chat Support Executive

    Chat Support Executive

    Silvermine Group • Bengaluru, Karnataka, India
    The role requires strong communication skills, attention to detail, and adherence to compliance guidelines.The individual will also support team improvement initiatives and maintain service quality...Show more
    Last updated: 19 days ago • Promoted
    Retail Expansion Lead

    Retail Expansion Lead

    Material Depot • Greater Bengaluru Area, India
    Material Depot is building the Ultimate Home Decor Destination—redefining how India shops for interiors - tiles, laminates, wall decor, and more. Our online catalogue enables us to understand design...Show more
    Last updated: 1 day ago • Promoted
    International Technical Voice process Consultant

    International Technical Voice process Consultant

    HGS • Bengaluru, Karnataka, India
    Please find the below JD for International Technical process.Note : candidate should be flexible for Night shifts.Uses his / her excellent technical product knowledge and experience and best customer ...Show more
    Last updated: 1 day ago • Promoted
    Customer Service Intern

    Customer Service Intern

    Deconstruct • Greater Bengaluru Area, India
    AM – 7 : 00 PM (Rotational Week Off).Deconstruct is a science-led skincare brand focused on transparency and real results. We are looking for enthusiastic Customer Support Interns to assist customers ...Show more
    Last updated: 1 day ago • Promoted
    Customer Success Manager (US Market)

    Customer Success Manager (US Market)

    Skill Veda • Greater Bengaluru Area, India
    Customer Success Manager(US Market).PM to 2 AM | US Shift | 3 Days Office.LPA- 14 LPA ((Compensation includes PF, PGDM monthly fees of ₹6,666). This role is only for graduates (Postgraduates should ...Show more
    Last updated: 1 day ago • Promoted
    Oracle Sales Cloud

    Oracle Sales Cloud

    Tata Consultancy Services • Greater Bengaluru Area, India
    Job Title : Oracle Sales Cloud.Location : Bangalore, Hyderabad, Chennai, Kolkata, Bhubaneshwar.Experience with Oracle Fusion CX Technical and Functional part which includes Basic Oracle Fusion CX S...Show more
    Last updated: 1 day ago • Promoted