Credit Control Manager

Title : Manager – Customer Credit Control

Department : Finance & Accounts

Reports To :

Head of Credit Control

Location : Chennai

Role Objective :

To lead and manage the credit control function, ensuring robust credit risk management, timely collections, and minimal bad debt exposure. The role demands strategic oversight, cross-functional collaboration, and continuous process improvement to support the company’s financial health and operational efficiency.

Key Responsibilities :

Strategic Credit Management

Define and implement credit control strategies aligned with business objectives.

Set and review customer credit limits based on risk assessment and financial analysis.

Ensure compliance with company credit policies and regulatory standards.

Collections Oversight

Lead the collections team to achieve timely recovery of outstanding dues.

Monitor ageing reports and drive resolution of overdue accounts.

Develop and execute action plans for high-risk or delinquent accounts.

Stakeholder Engagement

Conduct regular review meetings with Regional Sales Managers and Branch Managers to address regional dues.

Collaborate with Sales, Legal, Logistics, and Finance teams to resolve payment disputes and streamline processes.

Process & Policy Improvement

Review and enhance credit control processes, including Terms of Trade (TOT) and customer agreements.

Implement automation and reporting tools to improve efficiency and transparency.

Reporting & Analysis

Provide senior management with detailed reports on credit performance, debt ageing, and risk exposure.

Analyze trends and recommend corrective actions to mitigate financial risks.

Team Leadership

Mentor and guide the Accounts Receivable (AR) team in accurate posting of transactions and reconciliation.

Foster a culture of accountability, continuous learning, and performance excellence.

Legal & Compliance Coordination

Liaise with the Legal department on accounts under litigation or recovery proceedings.

Ensure timely documentation and support for legal actions.

Customer Relationship Management

Act as a senior point of contact for escalated customer queries and disputes.

Ensure customer satisfaction while maintaining firm credit control standards.

Qualifications & Skills :

Bachelor’s or Master’s degree in Finance, Accounting, or Business Administration

5–8 years of experience in credit control, with at least 2 years in a managerial role

Strong leadership and stakeholder management skills

Proficiency in SAP and advanced Excel

Excellent analytical, negotiation, and communication abilities

Proven track record in reducing bad debts and improving collection cycles