Product Manager - SaaS Domain

Responsibilities :

• Customer Journey Ownership : Design and optimise end-to-end B2B Customer and broker journeys, document collection, KYC, process updates, e-signatures, contract management, ongoing status notifications, and support.
• Journey Mapping & Experience Design : Map customer touch points, reduce friction, and improve clarity, engagement, and customer satisfaction using journey visualisation and segmentation best practices.
• Channel Integration Leadership : Build journeys for new partner channels (brokers, lead-generating platforms), ensuring seamless onboarding and a synchronised experience with core journeys.
• Process Automation & Communication : Drive automation for onboarding, document handling, notifications, and customer updates using proven SaaS tools and APIs, ensuring transparency and reducing manual
• Cross-Functional Collaboration : Work closely with engineering, design, compliance, sales, and customer success to build scalable, compliant, and delightful user experiences.
• Continuous Feedback & UX Iteration : Gather insights from customers and brokers, prioritise pain points, and launch iterative improvements for higher adoption, retention, and NPS.
• Regulatory & Audit Trail Oversight : Ensure B2B customer flows meet compliance, audit, and reporting standards for insurance and lending where applicable.

Requirements :

Preferences : Strong candidates from B2B Fintech Lending product backgrounds are encouraged.

(ref : hirist.tech)