Pre sales intern

Pay :   15,000

Key Responsibilities :

• Customer Relationship Management :
• Develop and maintain strong, long-term relationships with customers.
• Serve as the primary point of contact for customers, addressing their inquiries, concerns, and feedback.
• Ensure a personalized experience for each customer by understanding their unique needs.
• Client Retention :
• Identify and implement strategies to improve customer retention.
• Monitor customer satisfaction levels and resolve issues promptly.
• Conduct follow-up calls or emails to gather feedback after services or products are delivered.
• Sales Support :
• Collaborate with the sales team to identify cross-selling or up-selling opportunities.
• Assist customers in making informed decisions by understanding their requirements and recommending appropriate products or services.
• Process orders, returns, and exchanges, ensuring a smooth transaction process.
• Problem Resolution :
• Address and resolve customer complaints, acting as a mediator when necessary.
• Work with internal teams (e.g., logistics, product development, or technical support) to resolve any issues that may affect the customer experience.
• Maintain a record of customer complaints and resolutions for future reference.
• Customer Feedback & Reporting :
• Collect customer feedback through surveys, interviews, or direct conversations.
• Provide regular reports on customer satisfaction, trends, and areas of improvement to management.
• Use customer insights to drive improvements in service offerings or product designs.
• Collaboration with Other Departments :
• Work closely with the marketing and product teams to ensure customer needs are incorporated into promotional campaigns and product enhancements.
• Assist in the development of training materials and processes to improve customer interactions across all touchpoints.
• CRM Software Utilization :
• Manage and update customer information using CRM software (e.g., Salesforce, Zoho CRM, HubSpot).
• Track customer interactions, sales opportunities, and project timelines in CRM tools.

Qualifications :

Experience :

Skills :

Desired Traits :

Skills Required

Sales Support, Problem resolution