We are Hiring For Service Desk - Pune

Greetings from Infosys BPM Ltd.,

We are hiring for Service Desk in Pune.

Please find below Job Description for your reference :

Infosys BPM Ltd. is hiring for (Service Desk)

Job Location : Pune

Qualification : Service Desk Full time Graduates

Experience : 1 - 4 Years

Job Description : Senior Process Executive

Location : Pune

Employment Type : Full-Time.

Key Responsibilities :

Excellent communication skills to attend / resolve client issues on calls / chat / mail.

Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage

Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory

General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing

Productivity applications like Microsoft office tools.

Open to work in 24

• 7 and work from office environment

Analytical problem solvers who will understand issues and to resolve customer issues

Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently

Being proactive and show the utmost respect for customers time

Good time management, ensuring all contacts with customers add value

Work from Office

Must adhere and non-negotiables :

Excellent in communication.

Need to work on US shift timings.

Need to complete specific and dedicated training programs set by the client.

24

Preferred Qualifications :

Any Graduate - Additional certifications in customer service / upskilling

Preference will be given to the Immediate Joiners

Note : Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Thanks & Regards,

Talent Acquisition Team

Infosys BPM Ltd