This job offer is not available in your country.

Your Next Big Career Move - Infosys BPM Service Desk Hiring in Pune

Infosys BPMpune, maharashtra, in

30+ days ago

Job description

🖥️ Join Infosys BPM – Service Desk (Voice Process) | Pune | Immediate Openings!

Are you someone who loves solving problems, has a knack for technology, and communicates with confidence? Infosys BPM is looking for energetic and customer-focused professionals to join our Service Desk – Voice Support team in Pune !

💼 What You’ll Be Doing :

📞 Provide top-notch support to global clients via calls, chat, and email
🛠️ Troubleshoot technical issues related to :
VPN, Drivers, O365, Active Directory
Operating systems & basic networking
Microsoft Office and other productivity tools
🎫 Work on ticketing tools such as ServiceNow , Remedy , or Control-M
💡 Own the issue, analyze, and provide efficient, timely resolutions
🤝 Ensure every customer interaction adds value and leaves them satisfied

🌟 What We’re Looking For :

✅ Excellent communication skills – both verbal and written

✅ Strong analytical and problem-solving ability

✅ Confidence in handling and resolving technical queries independently

✅ Willingness to work in a 24x7 environment (rotational US shifts)

✅ Comfortable with a Work From Office (WFO) setup in Pune

🚫 Non-Negotiables :

Fluent English communication is a must

100% Work From Office – no hybrid or remote option

Comfortable with night / rotational shifts (US time zones)

💡 Why Join Infosys BPM?

🌍 Global brand & structured career growth

🧠 Continuous learning and upskilling opportunities

🎯 Exposure to world-class processes and tools

👥 Diverse and inclusive workplace culture

📍 Location : Pune

🕒 Shift : Rotational (24x7), including night shifts

📌 Mode : Work from Office only

Ready to launch your tech support career with Infosys BPM? Apply now and be part of a global success story!

Regards,

Infosys BPM

Talent Acquisition | INFY HR

Create a job alert for this search

Your Big Career Move • pune, maharashtra, in