Wiom - Manager - AI initiativesWIOM • Gurugram, India
Wiom - Manager - AI initiatives
WIOM • Gurugram, India
13 days ago
Job descriptionWe are going to be upfront. The way we work does NOT suit everyone. No old-fashioned hierarchy. No micro-management. No hiding behind fancy job titles. Those joining us from old-school firms, experience a breath of fresh air. We work through layers of self-sufficient, autonomous teams start-ups. We are a bunch of teams start-ups within teams start-ups within teams start-ups within teams start-ups Wiom is that place in your career, where you transition from management to ownership. A transition eased by guidance and plenty of support from talented, super-smart colleagues. As an Manager - AI Initiatives, you will be an integral part of Wiom's growth journey, collaborating with multiple stakeholders to support various strategic and operational initiatives. This role requires exceptional problem-solving, execution & communication skills. You'll have an opportunity to solve complex business problems which will impact 500 million lives. Define and own the CX - AI roadmap for conversational bots and AI-based quality systems. Translate business goals and customer insights into actionable AI use cases and product requirements. Drive prioritization and feature planning to align with Wiom's customer experience strategy. Collaborate with teams to curate and structure training datasets (FAQs, chat logs, scripts, feedback, etc.). Continuously monitor, evaluate, and refine AI performance across accuracy, tone, and resolution metrics. Establish structured feedback loops to ensure the AI systems evolve with customer needs and business priorities. Define and track KPIs such as automation rate, accuracy, resolution time, CSAT, and conversation quality. Use analytics to identify improvement areas and lead periodic review cycles for iterative optimization. Ensure that AI-driven interventions enhance both customer experience and operational efficiency. Work closely with CX, Tech and Data teams to ensure smooth deployment, scalability, and maintenance of AI systems. Act as the central bridge between technical teams, business stakeholders, and external partners (where applicable). Drive alignment on goals, expectations, and performance benchmarks for all AI initiatives. Ensure all AI interventions adhere to data privacy, compliance, and ethical AI standards. Maintain detailed documentation on model versions, training data, and enhancement logs. MBA with B.Tech. in Computer Science, Data Science or a related field, with overall experience of 5- 8 yrs in Product Management, including 2-4 years in an AI / Automation product roles. Exposure to SaaS or Consumer Internet industries is a plus. Solid understanding of AI / ML concepts, especially NLP, Conversational AI, and speech or sentiment analysis. Ability to translate business problems into data and model requirements. Strong analytical and project management capabilities Excellent communication, stakeholder alignment, and documentation skills. Execution-oriented - comfortable managing multiple priorities and fast-paced iterations. Able to bridge the gap between business context and technical complexity. Curious, data-driven, and passionate about continuous improvement in AI systems
Manager-AI initiatives
What's Wiom?
- 92% Indians don't have unlimited home broadband internet! Enter Wiom.
- Wiom is a new-age internet platform, that buys unused internet from existing internet users and sells it to people who are looking for affordable and high-quality internet.
- For the next 100M households, who do not have Unlimited and High-Speed Home Internet, Wiom is the most aspirational and 24 hours Unlimited Internet solution. Unlike existing Service Providers, Wiom provides Daily Plans, Zero Upfront Costs and Roaming Internet is highly scalable and affordable due to the shared economy and platform approach.
- Wiom has been founded by a group of IIT IIM alumni with prior experience in companies like Microsoft, American Express and is backed by marquee investors like 3one4 Capital, Omidyar Network, Your Nest, Auxano etc. Wiom is the fastest-growing company in its space and will impact 500 million Indians in the next 5 years.
What's it like to work at Wiom?
JD of Manager - AI initiatives
What You'll Do (Like a Founder, Just Without the Title)
1. AI CX Strategy & Ownership
2. AI Model Training & Optimization
3.Performance Tracking & Quality Assurance
4.Cross-Functional Collaboration
5.Governance, Compliance & Documentation
What makes you a great fit!
Education Qualifications & work experience
Technical & Soft Skills
(ref : iimjobs.com)
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