Onboarding and Implementation Specialist (US)

Job Description

Role Overview :

We are seeking a Product Onboarding and Implementation Specialist to drive onboarding for Enterprise customers, ensuring smooth transitions and high satisfaction. In this role, you will analyze customer needs, provide product expertise, and deliver tailored solutions. This position combines technical acumen, strategic thinking, and leadership skills, working closely with sales and product teams.

Key Responsibilities :

• Developing solutions and organizing, planning, creating & delivering compelling proof of concept demonstrations
• Ensuring solutions stated in the Statement of Work are best practice and in line with client requirements
• Managing the sales bid process by responding to RFI’s & RFP’s
• Working closely with Sales to ensure successful closure of the sales process.
• Liaising with Product Managers to provide feedback from clients about product requirements
• Keeping abreast of market trends and product & competitor landscapes
• Be a people manager to ensure Onboarding and Implementation team members get the right support in terms of technical knowledge, and career grooming

Requirements

What will qualify you for this role?

Essential :

Desired :

What will drive your success?

Benefits

What Working at SMS Magic Offers

At SMS Magic, people growth is parallel to company growth, and our work culture supports our commitment to creating a world-class CRM messaging company. Our work culture is built on high-performance teaming, where everyone can achieve their potential and contribute to building a better working world for our people and clients.

We offer :

Additionally, we provide a work environment that values balance, ensuring our people are active, healthy, and happy inside and outside of work.

Requirements

Education & Experience