Associate | Senior Network Engineer T500-20981

About Deutsche Börse Group :

Headquartered in Frankfurt, Germany, Deutsche Börse Group is a leading international exchange organization and market infrastructure provider. They empower investors, financial institutions, and companies by facilitating access to global capital markets.

Their India centre is located in Hyderabad, serves as a key strategic hub and comprises India’s top-tier tech talent. They focus on crafting advanced IT solutions that elevate market infrastructure and services. Deutsche Börse Group in India is composed of a team of capital market engineers forming the backbone of financial markets worldwide.

Your responsibilities :

• Deploy, maintain, and operate the non-trading network infrastructure (switches, routers and wireless access points) in strict adherence with the defined procedures with the aim of highest operational stability.
• Monitor and manage incoming support tickets related to network issues, performance, and connectivity, performing timely troubleshooting to identify root causes and implement effective solutions
• Execute, maintain and improve the operational processes and activities, deliver according to the highest quality and standards, ensuring high service delivery levels, compliance and customer satisfaction.
• Conduct incident investigation, communication and resolution.
• Perform out of business hours support activities and participate to on-call rotation.
• Create, maintain and report KPIs.
• Support internal and external audits activities, as well as resolution of findings.
• Strictly adhere to corporate processes, standards, policies and operational procedures.
• Investigate and implement operations automation where relevant.

Your profile :