Salesforce SR Business Analyst

Key Responsibilities :

• Requirement Gathering & Analysis – Collaborate with stakeholders to identify business needs and translate them into Salesforce solutions.
• Process Optimization – Evaluate and enhance business processes using Salesforce automation
• tools like Flows, Process Builder, and Validation Rules.
• Data Management & Reporting – Ensure data integrity, create reports / dashboards, and analyze key business metrics.
• Customization & Configuration – Work with Custom Objects, Fields, Page Layouts, and Record Types to tailor Salesforce to business needs.
• User Training & Support – Conduct training sessions and create documentation to drive Salesforce adoption.
• Collaboration with Development Teams – Work with developers on Apex, Lightning Web Components (LWC), and API integrations to implement custom solutions.
• Testing & Quality Assurance – Perform UAT, regression testing, and ensure system enhancements meet business goals.

Required Skills :

• Strong Salesforce knowledge – Sales Cloud, Service Cloud, CPQ, and Experience Cloud.
• Hands-on experience with Flows, Reports, Dashboards, and SOQL / SOSL queries.
• Experience in business process mapping and gap analysis.
• Knowledge of Agile methodologies and SDLC.
• Excellent communication and stakeholder management skills.
• Salesforce Certified Administrator (preferred).
• Join us to drive innovation and optimize Salesforce for business success!

Skills Required

Cpq, Sales Cloud