Senior LSP-Performance Manager (Air and Sea Supply Chain)

Job Description

Roles & Responsibilities :

Responsible for LSP management for international freight, focusing on Sea & Air freight, and back up for other international freight mode in and out India.

Responsible for evaluation of logistics service providers (LSPs) during the tendering process, including assessing operational capabilities, audit hubs , service quality, and alignment with organizational objectives

Responsible to use data-driven metrics (SLAs, KPIs, scorecards) to continuously improve cost efficiency, quality, and delivery performance.

Perform ageing reports and proactively address any deviations

Conduct pre-defined review cycles with LSPs at regular frequency. Take necessary escalations and initiate systematic problem-solving approach, for example PDCA cycle to ensure future enhancements. Proactively engage fast problem recognition, and take actions proactively, to avoid / eliminate escalations and complaints from internal customers

Be the contact point for any inquiries from internal customers in the region on new route or new transport mode and collaborate with LSP managers and network design experts in other region to seek for collaboration and optimization of network.

Conduct Hypercare / Taskforce for change management / routes with recurring deviations.

Be the point of contact for LSPs towards any support with invoice payments, change management etc

Support internal stakeholders for Penalty and claims management topics

Qualifications

Degree in computer science, engineering, business, supply chain or economics from a reputable university.

Additional Information

Mandatory / Required skills :

3+ years of experience in LSP-management and existing network with major LSPs.

Excellent communication skills and ability to engage with technical and non-technical stakeholders.

Strong presentation skills and ability to think about further growth potentials and mid- and long-term strategies.

Strong understanding of Transport management system , freight forwarding and custom clearance processes

Preferred Skills :

Excellent data analysis and hands on experience with power bi and Microsoft excel