Retail Operations Specialist

Job Title : Kiosk Head

Department : Retail / Operations

Location : Gurugram

Reporting To : Operations Manager / Business Head

Job Overview :

The Kiosk Head will be responsible for overseeing the day-to-day operations of the kiosk, driving sales, maintaining brand standards, managing staff, ensuring excellent customer service, and achieving business targets.

Key Responsibilities :

• Manage overall kiosk operations including sales, inventory, and staff.
• Identify potential locations for kiosks (primarily in malls) and establish / maintain contacts with mall authorities for kiosk setup and coordination.
• Ensure smooth daily functioning, cleanliness, and presentation of the kiosk.
• Drive sales to meet and exceed monthly targets.
• Train, motivate, and supervise kiosk staff for efficient performance.
• Monitor stock levels and coordinate with the warehouse or supply team for replenishment.
• Handle customer queries and resolve complaints professionally.
• Maintain accurate sales reports, cash handling, and daily reconciliations.
• Ensure brand visual merchandising and display standards are met.
• Coordinate with management for marketing activities, promotions, and events.
• Ensure adherence to company policies and operational guidelines.

Requirements :

Key Skills :

Sales Management | Team Leadership | Customer Service | Inventory Control | Retail Operations | Location Identification | Mall Coordination | Communication | Problem Solving | Reporting