Navigator Client Implementation Manager

Responsibilities (how we will measure success)

• Working within Business Architecture & Solution Design for our critical and proprietary global workflow platform, reporting into the Delivery Manager & Product Manager
• You will be an excellent communicator and work with many international stakeholders to ensure internal and client facing teams are aware of implementation progress and agree on global standards
• You will engage with clients and stakeholders on our client portal and feedback requests to the Product Manager
• You will be responsible for the ongoing project management and implementation for country rollouts, client portal onboardings and development projects
• You'll have strong business analysis capabilities, able to analyse business requirements, create user stories, define acceptance criteria and have strong written communication skills to document decisions and change requests.
• You will have a hands-on approach, with detailed knowledge of the platform to enable standalone discussions with the business on detailed business requirements, make platform changes in the administration modules and to support other members of the product team as required
• You will work with remote and international colleagues to investigate any problemstatements and new opportunities, seeking effective business solutions through improvements in either business processes or the platform
• You will help drive communications around the platform ensuring stakeholders are aware of success stories and the benefits being driven internally and with clients

Tasks (what does the role do on a day-to-day basis)

Key competencies for position and level

Key behaviours we expect to see

Skills Required

Agile Methodology, Project Management, Stakeholder Management, Business Analysis, Communication Skills