UCCE Engineer

Role : L1 UCCE Engineer

Location : Mumbai

Job Description :

• Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms.
• Basic Cisco ICM / CCMP / CVP / CUIC & troubleshooting.
• MACD creation knowledge in Cisco UCCE & IPT platforms.
• Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process.
• Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices.
• Knowledge and use of VOIP and Performance Management Tools and integration experience with other Tools
• Have clear understanding on Telecom infrastructure protocols like ISDN and analogy signalling.
• Should be ready to work in 24 / 7 business support environment
• Should be having experience on Cisco Voice platform.
• Should be having work experience on CUCM / UCCE / UCCH / CVP platforms