Technical Support & Solutions Engineer

At HackerRank, we are on a mission to change the world to value skills over pedigree . We are a high-performing, mission-driven team that truly, madly, deeply cares about what we do. We don't see velocity and quality as tradeoffs; both matter. If you take pride in high-impact work and thrive in a driven team, HackerRank is where you belong.

About The Role

HackerRank powers how millions of developers showcase their skills and how companies hire top talent. As a technical solutions engineer, you'll sit at the intersection of technology, customers, and scale- solving complex challenges, shaping integrations, and building systems that drive adoption.

This isn&apost a traditional support role. You'll lead demos, host office hours, and proactively improve customer workflows while working on automation, AI-driven solutions, and scalable tooling. Every interaction you drive will reduce friction, deepen trust, and make HackerRank indispensable for our customers.

What You'll Do

• Deliver a world-class customer experience across Slack, Zoom, and Pylon support tickets.
• Debug complex issues spanning authentication flows, SSO / SAML, OAuth, APIs, and ATS integrations.
• Troubleshoot HackerRank products- from IDEs and AI-powered features to integrity tooling and developer libraries.
• Proactively eliminate recurring issues by building automation, scripting solutions, and AI-driven deflection.
• Lead technical demos, host office hours, and support managed services like test setup, content replacement, and health reviews.

Who You Are

Even better if you have

You will thrive in this role if

Want to learn more about HackerRank Check out HackerRank.com to explore our products, solutions and resources, and dive into our story and mission here.

HackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment based on individual performance and qualification. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

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Skills Required

Oauth, Pycharm, Curl, authentication protocols , Sql, Intellij, Sso, insomnia, Gcp, Ruby, Postman, Rest Apis, Python, Aws