No longer accepting applications
Manager-LTL Freight Billing & Automation
ARDEM Data ServicesDelhi, Delhi, India4 days ago
Job descriptionStand up full LTL workflows : intake → validation → rating → exception handling → invoice audit / reconciliation → client reporting. Lead onboarding and establish process controls for EDI 204, 210, 214, 990, 997 / 999 transactions. Drive KPI attainment and ongoing improvement in accuracy, cycle time, and exception reduction. Build operational dashboards and playbooks that function as "the client's billing department." Conduct QBRs to demonstrate cost-to-serve and value capture. Identify upsell opportunities such as EDI 210 audit, accessorial charge analytics, carrier rate analysis, and OS&D workflows. Deep understanding of accessorials & exceptions : appointments, limited access, liftgate, inside delivery, protect-from-freeze, blind shipments. Knowledge of NMFC classification, density logic, and ClassIT+ 2025 updates. Experience reconciling EDI 210 invoices, BOL / PRO tracking, and dispute handling. Hands-on with SMC3 (RateWare, CzarLite, CarrierConnect) and major TMS platforms (McLeod, MercuryGate, OTM, Blue Yonder, Manhattan). 7+ years in freight / logistics (minimum 3 years in PM / Client Manager role). Prior experience in BPO / Shared Services or carrier / 3PL operations is strongly preferred. Executive-level English communication skills — confident in presenting to U.S. clients. Work history with leading LTL carriers or 3PLs (ODFL, XPO, Estes, Saia, FedEx Freight, R+L, PITT OHIO). Exposure to freight audit / payment processes. Working knowledge of Python / SQL, RPA, and dashboard design. First-Pass Invoice Accuracy (FPY) : ≥ 98% on EDI 210 reconciliation. Exception Rate : ↓ 30–50% in 90 days (reweigh / reclass / accessorial disputes). Cycle Time : Continuous reduction; higher auto-rating hit rate via SMC3. Client NPS : ≥ +40 | Account Growth : ≥ 10% YoY expansion. SLA Attainment : Timely responses, backlog control, and exception aging targets met. Bachelor's degree in Supply Chain, Logistics, Engineering, or Business (MBA preferred). Proven leadership managing remote, client-facing teams for U.S. shippers / carriers. Hands-on with EDI transaction sets (204 / 210 / 214 / 990 / 997-999) and SMC3 + major TMS.
Manager — LTL Freight Billing & Automation
Location : Remote (India)
Schedule : Full-time | Strong overlap with U.S. Eastern Time
Role Mission
Own outcomes for ARDEM's LTL clients — from pre-sales solution design to steady-state delivery and account growth. You'll build automation-driven, high-accuracy billing solutions that deliver measurable client value in accuracy, speed, and customer satisfaction.
What "Great" Looks Like
You've run LTL back-office / billing or logistics PMO operations for U.S. shippers, carriers, or 3PLs. You're fluent in LTL exceptions and accessorials (reweigh / reclass, limited access, liftgate, blind shipments, appointments, etc.), can reconcile EDI 210 invoices, track via PRO, and improve first-pass yield using SMC3 (RateWare, CzarLite, CarrierConnect) and a modern TMS.
Key Impact Areas
1. Pre-Sales Solutioning
- Partner with Sales as the operational SME to translate discovery into detailed future-state workflows, SLAs, FTE & automation models, and a pilot plan.
- Align with "co-creation" style BPM delivery — domain-led, data-backed, and measurable.
2. Transition & Implementation
3. Delivery & Continuous Improvement
4. Client Success & Growth
Must-Have Expertise
LTL Domain Mastery
Technical Tools
Experience
Nice-to-Haves
KPIs You'll Own
Qualifications
Why ARDEM
Own outcomes, not tickets. You'll collaborate with clients to design and scale next-generation LTL billing and automation processes — seeing your playbooks become industry standards across freight operations.
Create a job alert for this search
Automation • Delhi, Delhi, India
Related jobs
Qualification : Applicants should be Electrical / Mechanical Engineers.Experience : More than 6 years of experience in cost consulting or construction consulting company / renowned developer / EPC cons...Show moreLast updated: 30+ days ago
C&B Billing
ScaleneWorksNoida, Uttar Pradesh, IndiaQuick Apply
- Promoted
Senior Kenan Billing System Engineer
Bernard TechMeerut, IN Bernard Tech is an Israel-based company with an international presence, offering a wide range of IT-related services and solutions.
We pride ourselves on being inspired by the passion, experience, a...Show moreLast updated: 1 day ago
- Promoted
Manager- OTC Billing
ConfidentialGurgaon / Gurugram, India Johnson Controls is the global leader for smart, healthy and sustainable buildings.At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation exp...Show moreLast updated: 9 days ago
- Promoted
Manager - Concurrent & Billing Audit
ConfidentialGurugram, Gurgaon / Gurugram, India SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs.
We are constantly innovating to meet the evolving financial nee...Show moreLast updated: 9 days ago
- Promoted
Manager-LTL Freight Billing & Automation
ARDEM Data ServicesDelhi, India Manager — LTL Freight Billing & Automation.Schedule : Full-time | Strong overlap with U.Own outcomes for ARDEM’s LTL clients — from pre-sales solution design to steady-state delivery and account gro...Show moreLast updated: 4 days ago
- Promoted
Senior Billing Manager
HN SafalDelhi, India Job Title : Senior Billing Manager.As a Senior Billing Manager at HN Safal, you will play a critical role in cost control, billing accuracy, and reconciliation for our large-scale real estate projec...Show moreLast updated: 4 days ago
- Promoted
Assistant Manager-OTC Billing
ConfidentialGurgaon / Gurugram, India Johnson Controls is the global leader for smart, healthy and sustainable buildings.At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation exp...Show moreLast updated: 9 days ago
- Promoted
Senior Manager- OTC Billing
ConfidentialGurgaon / Gurugram, India Johnson Controls is the global leader for smart, healthy and sustainable buildings.At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation exp...Show moreLast updated: 9 days ago
- Promoted
Senior Manager - Billing (Sales)
ConfidentialGurugram, Gurgaon / Gurugram, India SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs.
We are constantly innovating to meet the evolving financial nee...Show moreLast updated: 9 days ago
- Promoted
Deputy Manager-OTC Billing
ConfidentialGurgaon / Gurugram, India Johnson Controls is the global leader for smart, healthy and sustainable buildings.At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation exp...Show moreLast updated: 9 days ago
- Promoted
Billing Manager
Omnicom Media Group IndiaDelhi, India Manager – Media Billing (Integrated) Department : .Finance / Commercial Location : .About the Role We are looking for a detail-oriented and proactive.
The role involves close coordination with internal ...Show moreLast updated: 1 day ago
- Promoted
Billing Supervisor
ConfidentialGurgaon / Gurugram, India HireRight is the premier global background screening and workforce solutions provider.We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving...Show moreLast updated: 9 days ago
- Promoted
Senior Order Management & Billing Specialist
ConfidentialNoida, India About You – Experience, Education, Skills, And Accomplishments.Must have minimum 2 years of experience for Billing / E-billing domain.
Thorough knowledge of Order to Cash cycle.Com Graduate (preferred...Show moreLast updated: 9 days ago
- Promoted
Billing Coordinator
ConfidentialGurugram, Gurgaon / Gurugram, India Falcon AsiaTech Private Limited is dedicated to unlocking tomorrow's potential by building today's reality.We provide infrastructure solutions that pave the way to a brighter, more connected, and s...Show moreLast updated: 9 days ago
- Promoted
Analyst, Invoicing
UnitedLexGhaziabad, IN UnitedLex (erstwhile iRunway India Pvt Ltd).Our business is anchored by a passion for innovation brought to life by a global community of diverse individuals determined to deliver on the promise of...Show moreLast updated: 5 days ago
- Promoted
Duck Creek Billing Architect or Technical SME
HTC Global ServicesMeerut, IN Connects- We are seeking an experienced.Duck Creek Billing solution in a P&C insurance environment.You will provide technical leadership, oversee solution architecture, work closely with business a...Show moreLast updated: 16 days ago
- Promoted
Senior Manager- OTC Billing BSNA
ConfidentialGurgaon / Gurugram, India Johnson Controls is the global leader for smart, healthy and sustainable buildings.At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation exp...Show moreLast updated: 9 days ago
- Promoted
Deputy Manager - Concurrent & Billing Audit
ConfidentialGurgaon / Gurugram, India SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs.
We are constantly innovating to meet the evolving financial nee...Show moreLast updated: 30+ days ago