SAP Successfactor ESM Consultant

Job Title :

SuccessFactors ESM Consultant

Location : Bangalore

Experience : 6–10 Years

Notice Period : Immediate-30 Days

Job Description :

We are seeking a skilled

SAP SuccessFactors Employee Service Management (ESM) Consultant

to join our team in Bangalore.

The ideal candidate will have strong functional and technical expertise in

SuccessFactors ESM , with a proven ability to design, configure, and implement HR service request processes.

This role requires excellent communication, stakeholder management, and problem-solving skills, as well as

hands-on experience in delivering ESM solutions

that enhance employee experience and operational efficiency.

Key Responsibilities :

Design and configure

SuccessFactors ESM module

to support HR service requests, case management, and knowledge management processes.

Partner with HR and IT stakeholders to gather requirements and translate them into scalable ESM solutions.

Implement workflows, SLAs, and escalation mechanisms to streamline HR service delivery.

Ensure seamless integration of ESM with other SuccessFactors modules (EC, PMGM, Onboarding, etc.) and enterprise systems.

Provide support during UAT, cutover, and post-go-live activities.

Develop and maintain documentation, including BRDs, configuration guides, and UAT sign-offs.

Mentor team members and provide knowledge transfer to ensure sustainable in-house capability.

Required Skills & Qualifications :

6–10 years of overall IT / HR systems experience with at least 4–6 years in

SuccessFactors ESM or HR Service Delivery platforms .

Strong understanding of

HR case management, service requests, and knowledge base configuration .

Hands-on experience in designing

service workflows, SLAs, and escalation rules .

Familiarity with integration of ESM with

SAP ECC, S / 4HANA, or other HR applications .

Strong analytical and problem-solving skills with attention to detail.

Excellent communication and interpersonal skills to work with business and technical teams.

Ability to work independently as well as in a collaborative environment.

Education :

Bachelor’s degree in human resources, Computer Science, Information Technology, or related field (or equivalent work experience).

Note :

Candidates who are currently working with TCS, not eligible to apply