Tech Support

US based IT company is hiring for people with experience in US Technical Process, for their Pune office. This company provides innovative and sustainable lighting solutions

Responsibility :

Provide Voice-based and chat / email based support to customers in US, Europe & Asia

Troubleshoot technical issues related to Product installation and use.

Attend to voice calls from customers and do remote trouble-shooting

Provide chat / email based responses to customer queries

Provide solutions that satisfy customers, handle difficult situations (complaints, sensitive customers, mission critical situations, etc).

Eligibility :

Minimum 5 years experience as a technical / customer support representative

Minimum 2 years experience providing voice support to US customers

Fluency in US English - spoken & written

Familiarity with Linux platform, Web applications, networking fundamentals, Databases

Good interpersonal and problem solving skills

Should be prepared to work in night shifts