Assistant Manager - Digital Solutions Architecture

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, and India. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies

Job Title : Assistant Manager Solution Architect

Job location : Bangalore

Experience : 4 to 7+years of experience in Solution Architect in BFS domain

We are looking for a Solution Architect with BFS domain experience, to work with clients to drive next gen architecture for customer facing digital products. Should have a good understanding across the Mortgage Domain lifecycle – with experience in solutioning for Tier 1 BFS organizations.

The Solution Architect will be a subject matter expert in our fast-paced growing environment, supporting new business capture by developing innovative solutions. The individual will be teamed with Business Development, Support functions, Transformation teams and Operations personnel to help uncover and develop best-in-class solutions to meet customer needs.

Responsibilities :

• Review customer provided information and outside sources to understand potential issues / problems currently faced and develop approach to solving these problems
• Stay current on latest technologies and solutions in the BPM and Digital CX / Transformation space, as well as within the BFS industry. Propose new and innovative solutions to the most complex challenges.
• Responsible for defining and driving the solution direction of prospective business opportunities, developing win themes / strategies, and providing leadership for proposals, client meetings and strategic pursuits
• Review RFP documents to understand scope of work and customer needs to develop an overarching solution to be proposed as part of the solicitation response and solution to the client.
• Support proactive pitches, client workshops and proposal defense.
• Perform effort estimation using information provided as part of the solicitation documentation, to determine most cost efficient and effective staffing, technology and differentiating approaches
• Develop lifecycle cost comparison models to support decisions
• Communicate solutions with customers, management, and teaming partners, including presentations, white papers, meetings, and further discussions
• Assess market level trends as well as capabilities of complementary solutions enabling larger scale solution offerings

Desired candidate profile : Experience within US Mortgage servicing & post close deal solutioning

Education and other requirements :

Experience of 7+ years supporting BPM industry

Graduate degree required

Disclaimer : Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.Com email addresses.

Contact details

Padmapriya Shekar

email-padmapriya.shekar1@firstsource.com