Campaign Manager
ConfidentialHyderabad / Secunderabad, Telangana30+ days ago
Job description2+ years related full-time experience in customer support or client services environment Must have strong understanding of customer service standards Must have strong critical thinking skills Working knowledge of HTML / CSS Working knowledge on the relational database structure (primary and unique keys, sister table joins) Self-starter who requires minimum supervision Strong written and oral communication skills Must have the ability to multi-task and prioritize work independently Familiarity with project management methodologies; understanding of scope, requirement gathering, dependencies, and scheduling work Must have a high attention to detail with the ability to produce flawless work in rapid succession Must possess effective communication skills when speaking to technical and non-technical.
Role / Responsibilities
- Gathering campaign requirements, timelines and finalizing briefing
- Coordinate with cross functional team to drive email development
- Managing the creative process if required
- Analyze provided html assets and revise where necessary
- Campaign configuration
- Audience creation, management and data troubleshooting (not responsible for the data integrity - BSA)
- Quality Assurance and testing of campaign
- Campaign performance tracking & reporting
- Management of campaigns and communications of time, scope, cost
- Managing & maintaining campaign documentation
- Client and internal training on campaign process, platform tools & custom applications
- Campaign / trigger monitoring & issue resolution management
- Internal & external training of platform, tools & custom applications
- Day to day support of specific platform & custom applications for self-deployment clients
- Beta testing Product features and upgrades
- Active participation in internal and external calls to understand upcoming projects or campaigns.
Experience
Skills Required
Html, Css, Project Management, Quality Assurance, Reporting
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Campaign Manager • Hyderabad / Secunderabad, Telangana
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