Senior Application Support & Maintenance Analyst (.NET, Business Analysis, SQL)

Greetings from TeknikozExperience : 8-12 YearsJob SummaryWe are seeking a seasoned professional to lead our Application Support and Maintenance (ASM) initiatives for enterprise-grade systems built on the .NET framework. This role blends deep technical expertise with functional business analysis, stakeholder engagement, and cross-platform integration. The ideal candidate will be a proactive problem-solver, a clear communicator, and a strategic thinker who thrives in dynamic environments and is comfortable working across time zones with U.S.-based customers.Key ResponsibilitiesApplication Support & MaintenanceLead Level 2 and Level 3 support for .NET-based applicationsMonitor system performance, troubleshoot issues, and ensure high availabilityManage incident, problem, and change management processes.Collaborate with development teams for bug fixes, enhancements, and deploymentsMaintain the SLAs for the priority tickets and lead to the problem resolutionFunctional Business AnalysisGather, analyze, and document business requirements from stakeholdersTranslate business needs into functional specifications and technical solutionsDocument Knowledge articles and Business processesConduct gap analysis and propose process improvementsSupport UAT and post-deployment validationDatabase ManagementQuery, and optimize SQL Server databases to support application functionalityPerform data analysis, reporting, and troubleshooting using advanced SQL techniquesEnsure data integrity, security, and performance across environments SAP IntegrationCollaborate with SAP functional and technical teams to support integration between .NET applications and SAP modulesEnsure seamless data flow and business process alignment across platformsStakeholder ManagementServe as the primary liaison between business users, IT teams, and external vendorsFacilitate regular status meetings, issue resolution, and expectation alignmentCommunicate complex technical concepts in clear, business-friendly language Time zone FlexibilityDemonstrate flexibility to work in overlapping U.S. time zones to support customer needsCoordinate effectively with cross-functional teams across geographiesEnsure timely communication and resolution of issues for U.S.-based stakeholdersContinuous Improvement Identify opportunities to optimize support processes and reduce downtimeContribute to knowledge base creation and maintenanceMentor junior team members and promote best practicesRequired Skills & Qualifications10+ years of experience in .NET application development and supportStrong functional experience as a Business Analyst in enterprise environmentsStrong understanding the Application support protocolsProficiency in C#, ASP.NET, SQL Server, Web Services, and related technologiesHands-on experience with SQL database design, optimization, and troubleshootingExperience integrating .NET applications with SAP systems using standard protocolsSolid understanding of ITIL processes and application lifecycle managementExceptional communication and interpersonal skillsProven ability to manage stakeholder relationships across business and technical domainsWillingness and ability to work in overlapping U.S. time zonesBachelor’s degree in computer science, Information Systems, or related field