Operations Analyst

ConfidentialPune, India

5 days ago

Job description

About Us

Blueshift is a venture-funded startup headquartered in San Francisco. Our AI-Powered marketing platform empowers cutting edge B2C brands to drive 1 : 1 marketing on every channel. With Blueshift, marketers are in full control of automating various forms of personalized messaging across every engagement channel.

Blueshift is trusted by leading digital brands like Udacity, LendingTree, BBC, and Paypal to automate their customer engagement marketing and recognized by Gartner as a 'Cool Vendor for AI in Marketing'.

Blueshift is founded by repeat entrepreneurs who previously built Mertado.com (acquired by Groupon to become Groupon Goods), and were part of the early team behind Kosmix (acquired by Walmart to become @WalmartLabs). We are backed by top-tier VCs including Nexus Venture Partners, Storm Ventures, Luma Partners, and SoftBank Venture Asia.

Blueshift is staffing its team in Pune, India. As part of Blueshift, you will get to work for a startup with a cutting-edge product. This is an exciting opportunity for motivated individuals to build a great career.

Operations Analyst

Blueshift is seeking a dynamic individual to join our finance team as an Operations Analyst. This role will act as a liaison between Finance, Customer Success, Sales, Revenue Operations and Salesforce teams. You'll work cross-functionally to manage various team processes, help improve workflows, and execute analytics and reporting tasks.

As a result, this position is expected to collaborate with teams located across the world (US, Europe, India) and will report to the Lead Operations Analyst who is located in the India (IST).

We're looking for a motivated, self-starter who is comfortable wearing multiple hats in a dynamic environment. You must be nimble, highly-collaborative, and able to think on your feet.

Responsibilities

Plan and implement projects from inception to completion across finance, sales and customer success teams
Provide hands-on support for Salesforce, ensuring data accuracy and improving overall Salesforce efficiency.
Collaborate with cross-functional teams to customize and optimize Salesforce features to meet business needs.
Work closely with the Customer Success team to track and analyze product / services usage data.
Administer commission calculations for the sales team.
Collaborate with Finance and Sales teams to streamline and improve the contract review process.
Undertake special projects and initiatives, including data analysis, process improvement, and system updates as required.
Create different documents, SOPs, and maintain those documents as required.

Requirements

A bachelor's / master's degree in finance or related commerce field.

2-4 years of job experience in business / finance operations in a high-growth SaaS / PaaS environment.

Experience with Salesforce.com preferred.

Experience in Salesforce Administration preferred.

Salesforce certified administrator preferred.

Experience in MS Office (Word, PowerPoint & Excel is a plus)

Excellent problem-solving skills and high level of attention to detail.

Excellent written and verbal communication skills.

Availability and scheduling flexibility to collaborate with teams across multiple time zones.

Experience of working in a SaaS company is a plus.

Perks and Benefits

Competitive salary and benefits.

Excellent hospitalisation, personal accident, and term insurance coverage.

Located in a top-notch facility in Baner - one of the best neighbourhoods for tech startups.

Daily catered breakfast, lunch, and snacks along with a well-stocked pantry.

A team that cares about you.

Skills Required

Salesforce, Salesforce Administration

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Operation Analyst • Pune, India