Senior officer

Job Summary

Strategy

• Know fully & perform BAU within TAT without error guided by operation procedures, standards, guidelines and policies.
• Ensure consistent delivery of high-quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency / accuracy standards and good business processes / judgment.
• Ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company / Group.
• Manage the operational risk of the team to avoid operational / reputational losses.
• Key Control Standards Assessment within department with nil over dues.
• Follow up on corrective / preventive actions to a point where concerns arising from these findings are addressed to a satisfactory level.
• Ensure due care and diligence is exercised on day-to-day operational matters relating to Money Laundering and KYC, acquiring relevant knowledge and training; thus, providing support to superiors.
• Continue to seek improvement in self, team & operational processes to achieve service and performance excellence.
• Support the roll-out of the Company's & Group's policies and initiatives.
• Any other Messaging related activity asked to be performed by the Line Manager.
• To actively participate in BCP / DR and any other UAT.
• Ensure timely escalation to the management / senior management of any exception noticed related to work and environment.
• Ensure timely archival of records with service provider and maintain inventory of archived records.
• Ensure timely completion of all e-Learning Courses.
• To assist Officer, Senior Officer, Team Leader, & Senior Manager in the Unit's operation

Business

Key Responsibilities

Processes

People & Talent

Risk Management

Governance

Regulatory & Business Conduct

Key stakeholders

Other Responsibilities

Skills And Experience

Qualifications

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Skills Required

Ms Excel, Ms Word