Bmc Remedy Developer

Black And White Business Solutions is actively seeking a highly skilled BMC Remedy Developer . This pivotal role requires strong expertise in configuring and customizing various components of BMC Remedy ARS and ITSM modules , including Incident, Problem, Change, Task, SRM, SLM, and CMDB. The ideal candidate will possess robust troubleshooting skills, experience in managing CMDB data models, and proficiency in integrating Remedy with other systems, contributing to seamless IT service delivery.

Must-Have Skills

• Configuring and customizing components of ARS, ITSM : Proficiency in setting up and tailoring various modules of BMC Remedy Action Request System (ARS) and IT Service Management (ITSM), specifically Incident, Problem, Change, Task, Service Request Management (SRM), Service Level Management (SLM), and Configuration Management Database (CMDB) .
• Managing CMDB data model and Asset : Expertise in defining, maintaining, and managing the CMDB data model and its related asset records, ensuring accurate and up-to-date configuration information.
• Technical support of the Remedy Suite : Ability to provide comprehensive technical support for the entire BMC Remedy Suite, including CMDB, Asset Management, and core Incident / Problem / Change management processes, across production, test, and development environments.
• Ability to troubleshoot applications at the workflow and database level : Strong capability to diagnose and resolve issues within Remedy applications, understanding workflow logic and interacting directly with the underlying database.
• Experience of Asset Management : Practical experience with BMC Remedy Asset Management module, including lifecycle management of IT assets.
• Create and / or update Remedy documentation : Proficiency in producing and maintaining clear, concise Remedy documentation in compliance with software lifecycle methodologies.
• Integration of Remedy with other systems using webservice, REST and APIs : Proven experience in integrating BMC Remedy with diverse external systems using various methods such as web services, REST APIs, and other application programming interfaces.
• Must have experience with direct database query technologies : Ability to write and execute direct database queries (e.g., SQL) for data retrieval, analysis, and troubleshooting within the Remedy database.

Good to Have Skills

Roles and Responsibilities

Qualification

CTC Range

Notice Period

Interview Mode

Contact : Bhuvaneshwari S Senior Specialist Black and White Outsourcing Pvt Ltd Bangalore, Karnataka, INDIA. Email : [HIDDEN TEXT] | Website : www.blackwhite.in

Skills Required

Bmc Remedy, Service Request Management, Service Level Management, Technical Support, Documentation