Services Upsell DT Process Design Specialist

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE : 992) (ADR : LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Job Description

Lenovo is a US $70 billion Fortune Global 500 company, with 69,500 employees and operating in 180 markets around the world. At Lenovo we strive to put more innovation in the hands of more people so they can do more amazing things. We are a global team of innovative thinkers, risk- takers, and champions of the idea that Different is Better.

The APOS ROW Program Management Office Director is responsible for a diverse team of professionals (Program / project managers + virtual leadership across E2E functional teams) who develop, sell, support, enable, and fulfill programs to grow a range of upsell and renewal solutions in our SSG portfolio. One Lenovo is strategic program that will integrate IDG's +$100m and ISG's +$167m businesses over the coming quarters across consumer, SMB, Commercial for all countries. This individual will collaborate effectively with functional leaders and cross-functional teams to ensure programs are prioritized and managed according to high standards that ensure executive and front-line collaboration / visibility. This role is responsible for leading a consolidated program / project management office across these E2E functional groups. The leader will own business readiness for the implementation rollout of APOS strategies that are framed with business outcomes and enabled by sales motions, business process optimization, and DTIT roadmaps. Each functional leader owns their business outcomes, where the Director of program / project management ensures oversight in partnership with the functional leaders to structure, plan, and deploy complex worldwide programs according to best practices that deliver business optimization. This is a hands-on position leading the program office while also leading projects - the ideal candidate must be willing to 'roll up their sleeves'.

The ideal candidate earns trust through performance and relationship building, thinks strategically and analytically about business challenges, has experience in designing and implementing program management offices and has a business background that enables them to assist the APOS leadership in managing to their business objectives. The candidate will be a leader with a talent for independent problem solving, a passion for identifying and eliminating bottlenecks, and has the foresight to anticipate business needs. The ideal candidate will thrive in a fast-paced and innovative environment, will be able to manage through ambiguity and complexity, and constantly seek ways to invent and simplify how end-to-end functions engage within integrated program / project plans. Transformational leadership, organization, strong judgment, change management, and the ability to activate plans are all essential to success in this role.

This position will partner with functional stakeholders and team members within the extended APOS Services organization, such as Go-to-Market, Sales, Service Operations, Business Development, Marketing, Business Transformation, IT, and the Partner team. The individual must have the ability to communicate effectively across multiple technical and non-technical business units, as well as across other geographies. Current and ongoing programs / projects spans the following areas : GTM, marketing, sales, operations, IT and 3rd party companies.

Requirements

We are seeking a Services Upsell DT Process Design Specialist to bridge the gap between business needs and technical solutions. This role offers an exciting opportunity to work with stakeholders, translate requirements into actionable solutions, and drive process efficiency through digital transformation initiatives. Join us and be part of shaping our digital future. Below are the key requirements :

An ideal candidate as a Process Design Specialist with 2-5 years for experience would have the following qualifications and experience :

• Role focuses on analyzing and enhancing Services functional business processes.
• Work with business stakeholders to gather requirements and document process flows.
• Identify opportunities for process improvement and digital enablement.
• Support design and implementation of technology solutions aligned with business goals.
• Prepare functional specifications, user stories, and test scenarios.
• Translate business needs into system requirements and ensure measurable outcomes.
• Strong analytical, documentation, and communication skills are essential.
• Experience with MS Excel, PowerPoint, and process mapping tools must require.
• Exposure to IT projects, digital initiatives, or ERP / CRM platforms is an advantage.
• Ability to perform data analysis using Excel, SQL, or visualization tools (e.g., Power BI / Tableau) to support business insights.
• Responsible for preparing reports and dashboards to track KPIs and process performance.
• Use data-driven insights to recommend improvements and validate solution effectiveness.
• Ability to analyze and interpret AI-driven insights (e.g., predictive analytics, chatbots, or recommendation engines) and translate them into actionable business outcomes.

Preferred Qualifications

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Skills Required

Ms Excel, Process Design, Power Bi, Powerpoint, Tableau, Sql