Technical Program Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Technical Program Manager

Overview

Vocalink, a Mastercard company technologies power the UK's real-time payments, settlements and direct debit systems, as well as a network of nearly 55,000 UK ATMs. We process over 90 percent of salaries, more than 70 percent of household bills and almost all state benefits.

Are you a leader, influencer and innovator

Do you want to be part of an agile development, collaborative environment

Are you motivated to be a part of Vocalink team who supports UK National Infrastructure

Role

Vocalink are looking for a Scrum Master / Team Coach who will be a key member of an Agile Team to assist the team in meeting their delivery goals and is responsible to facilitate and ensure that the Lean and Agile principles and values are being followed within the team for improved speed and quality delivery.

Required Skills :

Lean and Agile principles and practices (Foundational)

Scrum artefacts and techniques (Foundational)

Understanding of agile practices at scale (Foundational)

Facilitation

Conflict Navigation

Problem-Solving

Communications

Empathy

Coaching

Mentoring

Technical Skills :

Facilitating PI Planning

• Support the Agile Team coordinate and participate in Agile Release Train (ART) events during PI Planning to draft PI plans for the PI's iterations, listing PI objectives and identifying ART risks and issues.
• Support the teams during PI Planning to draft PI plans for the PI's iterations, listing PI objectives and identifying ART risks and issues.

Support iteration execution

Improving Flow

Building high performing teams

Improve ART performance

Experiences

Communication skills to be able to convey ideas, expectations and feedback.

Be an active listener to understand team's concerns and stakeholders needs.

Empathy to understand the Agile Team members' challenges and have genuine concern for their beliefs and feelings by creating a psychologically safe environment for open discussions.

Conflict navigation to mediate and resolve interpersonal conflicts, problem-solving, and decision-making to foster healthy team dynamics. Moving from conflict to constructive disagreements.

Mentoring to help the team develop a continuous learning mindset by guiding them to find solutions independently.

Facilitation to guide events and ensure discussions stay on track and are productive

Adaptability to adjust to changes in requirements, team dynamics, priorities and continuous improvement.

Corporate Security Responsibility

Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security. All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And Therefore, It Is Expected That The Successful Candidate For This Position Must :

All About You

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Corporate Security Responsibility

All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And, Therefore, It Is Expected That Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security And Must :

Skills Required

Problem-solving, Coaching, Facilitation, Mentoring