About the Company
Our client is a trusted global innovator of IT and business services, present in 50+ countries. They specialize in digital & IT modernization, consulting, managed services, and industry-specific solutions. With a commitment to long-term success, they empower clients and society to move confidently into the digital future.
Role : ServiceNow ITOM Discovery Developer
- Experience : 8 +Yrs
- Location : Kochi
- Mode : (Onsite / Hybrid)
- Notice Period Preference : (Immediate / ≤30 Days)
Job Description : -
The candidate will be responsible for designing, deploying, and managing ServiceNow Discovery and Service Mapping solutions that meet both current and anticipated requirements.Position : ServiceNow ITOM Discovery DeveloperMandatory skills : ITSM,ITOM,CMDB, integrationResponsibilities :Design, deploy, and managed Discovery and Service Mapping solutions for both on-premises and cloud resourcesDefine, create, and manage the Discovery infrastructure, including schedules, credentials, and mid-serversDefine, create, and manage Service Mapping infrastructure, including patternsProvide Governance to ensure the integrity of Discovery and Service MappingDevelop, document, implement, and maintain Discovery and Service Mapping governance processes, procedures, and policiesCreate and maintain Discovery-related and Service Mapping-related documentationDesign, develop, and deploy new Discovery or Service Mapping functionalityEnsure that Discovery and Service Mapping are performing as expectedEnsure Discovery meets it requirements, including schedule scope, schedule completion and CMDB data populationEnsure Service Mapping meets is requirements, including CMDB data populationDefine, create, and monitor Discovery / Service Mapping health reports and dashboardsIdentify, investigate and resolve Discovery and Service Mapping issuesDesign and deploy Discovery and Service Mapping IntegrationsDesign, implement, and manage Discovery and Service Mapping integrations with other systemsEnsure that Discovery and Service Mapping are aligned with other methods of populating the CMDBRequired QualificationsComprehensive understanding and background in ServiceNow Discovery, including Cloud Discovery, and how each should populate the CMDB5+ years' hands-on experience designing, implementing, and managing ServiceNow Discovery, including ServiceNow Cloud DiscoveryServiceNow Cloud Discovery experience should include Cloud Storage, Cloud Functions, Cloud APIs, Cloud Containers, etc.Experience developing, documenting, implementing, and maintaining ServiceNow Discovery governance processes, procedures, policies and related documentationStrong knowledge of IP Subnets to develop effective ServiceNow Discovery schedulesExperience designing and implementing MID-Servers for ServiceNow DiscoveryExperience creating / updating ServiceNow Discovery IP ranges and schedulesExperience must include knowledge of, and the ability to properly interpret and act on, CI IRE rules, discovery logs (e.g. : errors), patterns and probes (e.g. : debugging)Knowledge of protocols such as HTTP, TCP, SNMP, SOAP, and RESTSystem administration experience using SHELL / BASH and / or PowerShellFamiliarity with XML and JSON / script language conceptsStrong analytical and problem-solving abilityStrong interpersonal skillsProven self-starter who is resourceful, takes the initiative, and sees it throughExcellent verbal and written communication skills and a proven ability to interact professionally with a diverse groupServiceNow CSA or ITOM certificationsServiceNow Discovery Fundamentals