QA Manager

QA Manager Location : Pune Founded over 15 years ago, we are a trusted messaging leader for businesses around the globe.

We work with customers from small, mid-size businesses to large global enterprises across industries including contact centers, financial services, higher education, retail, staffing, wellness, and more.

Our commitment to every customer is : “We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition.

Read more about us at :  www.sms-magic.com Company Overview :  Watch here Job Summary : We are seeking a highly skilled and results-driven QA Manager with a solid background in Manual Testing, API Testing, Automation, and DevOps , along with exposure to Non-Functional Testing (Performance & Security) .

The ideal candidate has strong team management experience, excels under pressure, and can effectively lead QA efforts across multiple concurrent projects in a fast-paced environment.

Key Responsibilities : Strategize and drive the QA roadmap aligned with business goals and product delivery timelines.

Lead a cross-functional QA team (manual, automation, DevOps, performance) and manage their day-to-day deliverables.

Design, implement, and enforce standard QA processes , templates, and tools across teams to ensure high-quality software delivery.

Own and manage all test phases : unit testing, integration testing, system testing, regression, UAT, and post-deployment validation .

Collaborate with product, development, and support teams to analyze requirements, define acceptance criteria , and ensure testability.

Conduct risk-based testing to prioritize critical areas during tight delivery windows.

Drive automated testing initiatives (UI, API, regression) and ensure continuous improvement in test coverage.

Partner with DevOps for CI / CD pipeline integration , infrastructure readiness, and shift-left testing.

Manage performance benchmarking , load / stress testing , and security validations using industry tools and practices.

Handle resource planning, hiring, mentoring , and performance reviews for the QA team.

Prepare and present QA dashboards , test metrics , and release readiness reports to leadership.

Ensure defect prevention through root cause analysis and retrospectives.

Required Qualifications : 11+ years of total QA experience, with 2+ years in a leadership or managerial role and 5+ experience in automation Strong experience with manual testing , API testing , and test automation frameworks (e.g., Selenium, Cypress).

Hands-on exposure to DevOps tools and CI / CD environments .

Experience in non-functional testing such as performance and basic security validations.

Proven ability to lead teams and manage QA for multiple parallel projects.

Excellent problem-solving, communication, and team collaboration skills.

Comfortable working under pressure and meeting tight deadlines.

Preferred Qualifications : Experience in Agile / Scrum methodologies.

ISTQB or other relevant certifications.

Familiarity with cloud platforms like AWS or Azure.

Basic scripting knowledge (Python, Bash, etc.) for automation and tool integration.

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