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VNA Trainer / / Communication Trainer / / International BPO
Hiresquad ResourcesChennai, Tamil Nadu, India4 days ago
Job descriptionConduct comprehensive audits of calls, e-mails, and chats to ensure adherence to quality standards and operational guidelines. Design and deliver refresher training programs in English, tailored to meet specific needs and Innovate training materials by integrating floor requirements and best practices into the training Maintain accurate data and MIS as per training BPMS requirements and provide insightful reports on training progress and outcomes. Foster intra- and inter-function collaboration to support seamless training and operational Proactively implement best practices and contribute to value addition across multiple locations. Attend and successfully complete the mandatory Train-The-Trainer (TTT) program. Interact with customers as required to gather feedback and address training-related queries. Conduct training needs analysis (TNA) and provide actionable feedback to stakeholders to drive continuous improvement. Achieve monthly conversion and effectiveness targets, ensuring measurable improvements in Provide constructive feedback to new hires on soft skills, basic grammar, and voice modulation. Mentor and support new trainers to enhance their effectiveness and integration into the training Participate in the calibration process for trainers, QAs, and other Voice Coaches, both within the Analyze and report training batch performance, identifying areas for improvement and Conduct refresher training based on TNA, ensuring all sessions are executed and closed effectively each month. Meet the training needs of the Business Unit based on TNA and collaborate with training teams to design and develop training processes from need identification to feedback and follow-through. Monitor and report improvements, ensuring training initiatives drive positive changes and meet Exceptional verbal and written communication skills in English. Strong facilitation and presentation skills with a proven ability to engage and motivate Proficient in data handling, interpretation, and management. Advanced knowledge of MS Office (Excel, PowerPoint) and other relevant computer Excellent people management and interpersonal skills, with a demonstrated ability to build Strong organizational and time management skills, with the ability to handle multiple tasks
Urgent Openings in Chennai
Leading BPO
VNA Trainer / / Soft Skills Trainer / / Communication Trainer
Require Excellent Communication Skills
CTC UPTO 7LPA based on Last CTC
Shifts 24
Require minimum 6 months Experience as VNA Trainer / Communication Trainer
Role and Key Responsibilities :
- Partner with Front Line Recruitment Teams to evaluate the quality of new hires and ensure
alignment with operational standards.
operational requirements.
curriculum.
processes.
training outcomes.
team.
team and with the TTBU training team.
implementing corrective actions.
established goals.
Key skills & knowledge :
participants.
applications.
and maintain effective relationships.
and priorities effectively.
Interested candidates can share their resume at simmi@hiresquad.in or call at 8467054123
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Bpo • Chennai, Tamil Nadu, India
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