The position of a Network Operations Sr analyst is responsible for the ongoing management of Organization's
global Network and lead network management partners to provide 24x7 support.
The ideal candidate will have deep experience of networking technologies, such as routing, switching, wireless
networking, and security; managing heterogeneous environment & generate metrics related to Network
performance, capacity, availability, failure rates, and will also have a strong background in network performance
management, service delivery and strategic operations planning with a strong technical orientation & creative in
problem solving.
- Proven experience managing various large-scale enterprise network topologies including LAN, WAN, Wireless, Network Security and IP Services.
- Expert knowledge of infrastructure components (e.g., routers, load balancers, proxy, firewalls, cloud products, compute, storage, and networks)
- Able to identify manual operational tasks and develop automation to solve problems in a modern SRE support model
- Drive the collection of performance metrics that will help drive automation, reduce network down time and enhance our
Responsibilities
This Is a Hands-on Technical Role
Provide tier-3 (expert level) operational support to resolve critical business issues that require deep network troubleshootingtechniques and performance analysis
Independently own the Network Infrastructure support solving complex issues and suggest design modifications as appropriate.Ensure SLAs are metResponsible for performance analysis, proactive troubleshooting and capacity planning for the Network platforms.Perform monitoring and maintenance of overall environment working with experienced team members.Perform change controls. Update process documentation and team portals.Participate in troubleshooting, capacity planning and analysis, performance analysis & Root Cause Analysis.Communicate with peers and managers regarding system issues & participate in 24x7 on-call.Automate operational tasks to make processes simpler and more robust.Ability to handle multiple complex tasks in a dynamic environment, with tight deadlines concurrently.Manage network service providers and matrixed resourcesRefresh heat-maps and operations plans for campus networks, and all WAN, LAN, and WLAN connectivityMonitor and analyze statistical data to develop improvement plans for network and application performanceProvide an effective network capacity plan in partnership with Network Capacity teamDevelop and monitor global weekly and monthly trending reports by business sectors to justify future growthQualifications
Bachelor's degree in computer science / engineering, or related qualificationCertifications is a plus (CCNA, CCDA, CCNP, CCDP)Minimum 8+ years of working in a Network / Telecommunications role, with expert level experience with MPLS, SIP, IP, Wi-Fi, SD-WAN, VPN, Firewalls, etc. technologies.5+ years of management skills with the ability to develop teams and cultivate talentExperience of working in a multi-cultural, virtual team, across multiple geographical regionsExperience with technologies such as : Cisco / Juniper HSRP / VRRP, VRF, VPC, VC, LACP, Fabric Path, CPPM / f5 / infoblox, VPN, SD WAN , SWG.Extensive support of Routing Protocols / Technologies such BGP, OSPF, Logical Overlay, IOS-XR, MPLS VPN, Multicast.Strong understanding of application communication methodologies.Ability to perform TCP / IP Network traces / packet captures with solid experience interpreting results.High level of confidence and competence communicating on bridges.Solid background in vendor management to drive incident resolution.Experience with monitoring tools and strategies.Execute and analyse packet captures using NetScout, Wireshark and other related technologies.Perform or participate in complex maintenance or deployment activities.Create or modify documentation in response to new events and learnings.Routinely provide constructive feedback for improvement opportunitiesAbility to coordinate and direct activities across multiple teamsExcellent customer focus and engagement skillsAbility to develop solutions within a complex operational environmentExcellent verbal and written communications skillsAdvanced knowledge of technical / business environment and problem determination strategiesDevelops and maintains standard operating procedure manual and processes used by the teamSkills Required
Wan, Ccna Certification, Vpn, Netscout, Telecommunication, Architect, Network Operations