Infrastructure Ops Engineer -Teams / O365

TITLE : Infrastructure Ops Engineer -Teams / O365

Location : Bengaluru, Karnataka 560103, India—(Hybrid Onsite-2 days)

Contract : 6 months CTH-(Offshore)

FOCUS : End User Computing & L3 Support

Grade : 9(2), 10(2),11(1)

Job Duties :

Understanding the use of the tools that we deploy to help our users collaborate

Understanding why we have selected these tools to be the current standard

Perform advanced troubleshooting of products supported with the aid of technical documents published by vendor and other industry professionals

Be the last point of escalation for matters of enforcing IT policy

Support customers by escalating their incidents to vendors in the event of a product break

Analyze trends and patterns of issues among users to identify systematic problems

Write user support and technical documentation for user and helpdesk consumption to assist in use of the products you support

Basic Qualifications :

3 years (Grade 9), 3-5 years (Grade 10), 5-7 years (Grade 11) minimum experience administrating :

Microsoft Teams – meeting policies, app policies, team membership, team policies

Microsoft SharePoint – SharePoint policies, retention policies, access permissions

Microsoft OneDrive – Basic troubleshooting and sync troubleshooting

Experience with cross tenant and cross company migrations in pursuit of M&A projects

3 years (Grade 9), 3-5 years (Grade 10), 5-7 years (Grade 11) of experience working in an IT engineering position OR bachelor’s degree in MIS, Computer Science, Business Administration with IT Concentration

Familiarity with ITIL principles and with ticketing systems such as ServiceNow

Familiarity with AzureAD / EntraID and basic hybrid cloud / on-prem infrastructure

Familiarity with the principles of Microsoft Exchange

Preferred Qualifications :

Microsoft Teams Rooms administration

Microsoft Intune / Endpoint Manager

Proficient in PowerShell

Familiarity with Microsoft Graph and forming Graph API calls

Familiarity and experience building PowerApps and Power Automate